This property is truly beautiful and initially seemed to be exactly what we were looking for during our stay. The property management team was responsive and made efforts to address the issues we encountered. However, several problems significantly impacted our overall experience.
First, some key amenities were either missing or not functioning properly. The TV on the patio wasn’t available, the golf cart was extremely unreliable and only started about 5% of the time, leaving us concerned that it could stall at any moment. Additionally, the pool and spa heating system was broken, and one of the most enticing features—the TV above the pool—didn’t work until we purchased an extension cord to connect it to an indoor outlet.
While the property management team worked hard to resolve these issues, it was frustrating to spend much of our vacation coordinating maintenance visits rather than relaxing. Unfortunately, it’s clear that this magnificent home is not receiving the regular upkeep and attention it deserves.
Given the premium price point, I would regrettably recommend looking elsewhere than Chivillionaire until these maintenance issues are addressed.