人里離れたホットタブ、無料のエリアアトラクションチケット。

Thank you for your review. We strive to create a welcoming environment for all our guests, including their furry friends and loved ones. We appreciate your feedback and are glad to hear you enjoyed the atmosphere. We hope to see you again soon.

Thank you for your wonderful review! We're thrilled to hear that you found our cabin beautiful and enjoyed its ideal location. It's fantastic to know that the town amenities and dining options were convenient for you and that you were able to relax on the porch in the evenings. We're delighted that your kids had a blast, even if the puzzle proved to be a challenge! It was our pleasure to host your family, and we're glad we could contribute to your memorable vacation experience. Should your travels bring you back this way, we'd love to welcome you again. Wishing you many more happy adventures!

Thank you for taking the time to share your feedback. We're so glad you enjoyed the beauty of the Smoky Mountains and found the cabin spacious and private — those are qualities we strive to provide for every guest. We’re sorry to hear that parts of your stay didn’t meet expectations. The mountain setting does mean that many cabins, including ours, are nestled among the trees, and while some guests enjoy that secluded feel, we understand that others may be hoping for more expansive views. We’ll be reviewing our listing photos and descriptions to ensure they reflect the surroundings as accurately as possible. We also sincerely apologize for the issue with the septic smell — that’s not the experience we want for any of our guests. We’ve already contacted our maintenance team to investigate and address the issue promptly. Your feedback helps us improve, and we truly appreciate you bringing it to our attention. We hope you were still able to make some great memories during your visit and would love the opportunity to provide a better experience in the future.

Thank you for sharing your feedback with us. We appreciate your kind words about the overall charm of the cabin. We apologize for any inconvenience caused by the furniture and seating arrangements during your stay. Your comments are valuable to us, and we will certainly take them into consideration for future improvements. We understand the importance of comfortable seating, especially for longer stays, and we'll work on enhancing the furniture options to better accommodate our guests' needs. Additionally, we'll ensure that the outdoor furniture is regularly cleaned and maintained to provide a more enjoyable experience. We hope that despite these shortcomings, you were still able to appreciate the beauty and character of the cabin. Thank you again for your review, and we hope to have the opportunity to host you again in the future with improved amenities.

So sorry this happened. The septic has been pumped and there was a leak that is being repaired in the jacuzzi tub. The lock has been adjusted on door. The block was for a fire pit. Again sorry this happened on your stay.

So sorry Lacey , we will replace dishwasher and repair the leak causing the smell.

Thanks for your review and please come back.

Thanks for your review and have a great stay.

Thanks Michelle for your review and please come back.

We are sorry about the hot tub condition, if you would have contacted the office we would have sent housekeeping out to take a look at it. They are cleaned and sanitized after each and every guest per state law. Unfortunately there isn't much we can do about the deck covering over the hot tub as the placement is determined by homeowner's preference.

Thanks for the review hope to see you again.

Thank you for your great review it makes us feel better knowing that our guests are happy

I am so glad you choose to spend your 50th with us. I will let the housekeeping know about the chairs and thank you again for your review.

Thank you for staying with us at Wilderness Lodge and for taking the time to submit this review about your stay. We received your message after you checked out about the issues that you have described here. Upon inspection we did find ladybugs in the windowsill at this cabin but none of the other issues that you have described here were found. We apologize that there were ladybugs in the windowsill and understand your frustration as this is an issue that we deal with in this area every year. In reviewing your reservation, we have noted that other than you contacting us via email on the date of your arrival asking us where to check in and then sending us another email the day after checking out, there was no other contact from you. During check in you were advised that if you experienced any issues during your stay to please contact us so that we may have the opportunity to correct any issues that we are able to. If you would have contacted us we could have educated you regarding the "sulfur water" that this cabin has due to being on well water. It is in no way harmful to bathe in or to ingest, it just has an odor which is normally contained by filtration. The filter did need to be changed which was done when the cabin was cleaned after your stay, however a phone call or another email would have alerted us to the issue so that it could have been rectified sooner. Finally, in response to what you stated was the "worst part" of your stay in this review, the paperwork that you returned to us on 11-8-2018 that was signed by you stating that you did read and agree to our policies states "ALL GUESTS ARE REQUIRED TO CHECK IN AT THE BEAR CAMP REALTY & CABIN RENTAL OFFICE LOCATED AT" and then gives the address for the office where all guests are required to check in. We did not only give you a book of coupons when you came to check in. You were given your amenities card, the information regarding checkout, as well as information regarding your stay with us such as calling us if there were any issues and where to take extra trash. As we already had your drivers license on file, provided by you, there was no need to ask for it again when you came to check in, but it was verified that you were the person pictured as per our policy with each and every guest. We are sorry that you will not be renting from us again as we would like the opportunity to better impress you in the future, perhaps with a cabin more suited to your needs.

We would love to see you and your family again.