8/10 (良い)
Laura L.
2024年4月23日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Lovely House with Pool Issues
This house and location were lovely. However, we arrived to discover a broken pool heater that made use of the pool all but impossible for half of our visit-and during the spring in Hilton Head, a heated pool is a necessity and a main reason we rented this house! The hosts did respond quickly to the issue but resolution was slow due to the need for special maintenance and parts. While we appreciated their attempts to solve the problem, ultimately we lost a significant amenity for over 3 days of our 7 day stay disappointing adults and children alike. And when approached for some form of compensation for our loss, their offer was not one that we felt reflected our experience-they just didn’t get it. But future renters will benefit from our loss in that a new heater has now been installed! Other things to note: the grill does not function well and was very dirty and the ice maker in the kitchen was broken.
Laura L.
2024 年 3 月に 7 泊滞在