4/10 (不満)
Marie J.
2025 年 9 月 3 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
When we arrived the cleaner was still there and had just arrived an hour before. She was the only cleaner there in an 8000 sf home. She did not leave until an hour and a half after check in. The house was still dirty. There was popcorn on the floor, dirty fridge, stove, ect. We also found garments from prior guests in the drawer. The ice maker was broke and the door of the dryer was broke and still had wet towels in it, we dried as many as we could before checkout. The grill outside had not been cleaned and still had cooking utensils on it. We let the owner know. The downstairs playroom was not safe, the kids loved it but the floor was uncovered concrete and two children broke bones during our stay. The first night there at 1am the alarm went off and we were unable to reach any of the numbers given to us by the owners. We were able to bypass the alarm and go back to bed. At 130 am the Sheriffs office showed up fully armed. They said they had notification of the alarm first as a fire, then intruder and finally a medical emergency and did not know what they might be walking into. The next day the owner called and apologized stating it was the first time it had happened this year and they thought they had fixed it from the last time it happened. Other unsafe items, the deck is not fully attached to the home, the front door has a large crack, the cleaner said it's been that way since 2022, no railing on the entrance stairs which made it hard for the seniors to enter.
Marie J.
2025 年 8 月に 3 泊滞在
