Cancellation by owner three hours after the check-in
We spent three hours with VRBO customer service to access the housing.
We booked and paid the reservation but no access information.
During this long call, the owner cancelled the reservation.
We had to find another solution on our own.
This is really not a serious owner and customer service had no solution to give us
Yaëlle B.
2023 年 12 月に 2 泊滞在
10/10 (非常に良い)
Mette J.、Aarhus, Denmark
2019 年 3 月 31 日
Cosy apartment in perfect location
We, a family of four, really enjoyed staying 10 days in this beautiful, clean, light apartment. We biked everyday to the beaches (north and south), to the ruins and to Tulum pueblo forblive cream and dinner. Aldea Zama is located between the town and the beach with approx. 2,5 km either way. There’s a great bike road and our kids (aged 8 and 6) easily biked everywhere. The apartment was simply the perfect base for a holiday like this. If we return to Tulum I’d opt for Aldea Zama again!
And the building and apartment was spotless clean and brand new - just perfect. We were also very impressed with the cleanliness of the pool - it was cleaned for several hours (you can easily used it while it’s being cleaned, due to its size) every day!! Impressing.
Mette J.
2019 年 3 月に 10 泊滞在
8/10 (良い)
Patrick B.
2019 年 3 月 23 日
Great place! Clean, secure and a pool right off the patio!
Host Lilian met us upon our arrival, ran through the basics, and made herself available should we have any problems/questions. The apartment was clean, comfortable and very well appointed with 24 hr staff at the front desk. My only criticism would be that there are no amenities in the immediate area, so we could not just pop out to grab supplies / a bite to eat, as we did not have a vehicle. Fortunately, bikes are included, so it wasn’t so bad!
The condo’s located midway between Tulum Pueblo and the beach, which was nice. It’s a really nice place and the pool can’t be beat!
Would definitely recommend, especially if you have a vehicle.
Patrick B.
2019 年 3 月に 2 泊滞在
オーナーについて
オーナー : Jessica Katz Burstin
The short story of my life. After living in Mexico City my whole life I was ready for a change. One day I packed my bags and said sayonara Mexico and Hello Tulum!! That was 4 years ago and I couldn't be happier!!
この宿泊施設のオーナーになった理由
This apartment is tastefully decorated, the style is not common in Tulum area. The owner also equipped it with the best as if she were going to live there.
この宿泊施設の特徴
Swim Up Deck 5 Bikes: 3 for adults, 2 for kids Great ammenities Great Location