キツラノの中心部にある山の景色を望むサニーファミリーホーム

Kiran was the perfect guest! We'd welcome her and her family back and day. Perfect communication and treated the home like it was hers.

We have been hosting for the past eight years and have a near perfect rating from guests. This guest was under quarantine for two weeks with his young family of 3 boys. Some of his concerns were brought to light during his stay which we were able to address. He seemed happy but two days after checkout, I received a voicemail threatening to leave a negative review if he did not receive a portion of his fees returned. What he failed to mention was the welcome package with wine and art, fresh flowers throughout the house, the Amazon packages I received for him prior to his arrival, the time I spent vetting his stay with Service Canada as he was under quarantine, the toys and sports equipment for his boys to play with, the fresh herbs in our backyard, the well-stocked pantry and the brand-new outdoor sitting area on the back deck. We went above and beyond for this guest but he chose to overlook many of these things. TV - is a brand new 58” smart TV with Netflix, Disney plus etc. It does however have a glitch in it where the sound temporarily cuts out. We walked the guest how to fix it which is the push of a button. There is also a second large TV upstairs which the guest had access to. Trampoline - one week prior to arrival I advised the guest that the trampoline was broken (part not available due to COVID) and not to be used. Linens - all sheets, towels, bedding and pillow are completely separate for guests. Sheets are 400 thread count and I set out fresh towels in each room. Storage Space - We leave ample drawer and hanging space for clothes during a guests’ stay but please note that all cupboards in the home are not empty. Garbage Area - Garbage is picked up every 2 weeks and Recycling every week. We keep this area clean and tidy (located 40 feet from the house). There is construction on the house opposite us that makes the lane dusty. Kitchen Overhead Fan - the fan does and we would have been happy to help had he asked. Fire Alarms - all fire alarms in the house are hard-wired interconnected which have been inspected. As a guest I would feel assured knowing the fire alarms were sensitive Silverfish - many older homes in Vancouver have these which are harmless and similar to an ant. The guest reached out about these. We fumigate yearly and will follow up with the pest control company. Basement - the 3 UBC students access their suite through a separate entrance and generally don’t use the backyard.