Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The unit was conveniently located. The decor arranged quite lovely. However, there were areas which were not up to par with what was initially presented with such aesthetics. The door knob to the bathroom was broken; thankfully I was here with my partner, otherwise the bathroom door if closed, could only open from the outside. The bathroom sink drain stopper was also broken which did not allow water to flow down. In order to use the bathroom sink we had to use it with the drain stopper removed; thankfully nothing of material value ever fell down the gaping opening. Lastly, the metal towel holder almost fell on my partner's foot as one of the two was not affixed to the wall at all. We did notify management and although they said they can send someone to remedy these issues, we were on vacation and not going to stay in a room losing time for someone to work on items which should've been addressed prior to arrival. Moreover, we paid a $40 fee for an early check in which prior to arrival when I called, the representative at the time told us that there is *no early check in fee. However, when we got there, we were admittedly told by another representative that the information we were provided with was in fact wrong. We were disappointed with the series of events which ensued but moved forward and did not let this overshadow our vacation. But there were definitely a lot of areas in need of much improvement from customer service knowledge to common maintenance items which could've made a difference in this experience.
