Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I have stayed @ The Arcadians for about 20yrs.This visit was very very disappointing. The mattress pads on BOTH queen-size beds in the 2nd bedroom had FRESH STRONG-SMELLING URINE STAINS ALL OVER THEM.The couch in the living room ALSO smelled of URINE. BOTH of the toilets stopped up AT THE SAME TIME & I had to unclog them,because there was no after-hrs engineer/housekeeping to address the issue. Security was the only person available to handle after-hrs emergencies,& he seemed to not want to take any responsibility as the only after-hrs emergency person,or even be aware that he WAS indeed the ONLY after-hrs person available to contact in the case of emergency.The sink in the master bedroom sputtered & stopped working the 1st night,then started working again the next morning. The maintenance person came to look @ it the next day,but did not even attempt to figure out why that happened or ensure it wouldnt happen again. The office staff came & cleaned up the mattress pads soaked with urine,by changing the sheets,etc. They said they would consider giving me a refund,but never did. I have reservations in September that I made BEFORE this catastrophic last visit. I want to cancel my reservation,but will forfeit the $150 deposit. I wish I would have never made this trip & woudve gotten more relaxation if I had just stayed home. Also,the icemaker in the refrigerator did not work.