Surfsong：West Beachのプライベート設定の4ベッド/ 2バスオーシャンフロントの家

Bailey, we’re so glad to hear that you enjoyed your stay at Surfsong! We’re happy to share that the home has undergone some changes since your last stay, including a completely new ocean-front deck and railings completed in early 2024. We hope to welcome you back for another visit soon!

Hi Jason! We’re so sorry to hear that the cleaning process was delayed when you checked into your property for the Fourth of July holiday week last year. While Oak island Accommodations strives to have all properties clean and ready for guest check in by 4:00, we clearly fell short of that mark during your stay and we do apologize for the inconvenience. In regards to the Wi-Fi, while our records do show that you reported having issues with your internet connection upon check in, it looks our guest services agent suggested that you to call the remote technical support service provided by the owner for the fastest assistance possible. Since you were not comfortable doing so, we did put in a work order for our maintenance staff on your behalf instead. We do work to address these reports as quickly as possible in order of urgency, and they were able to visit the property roughly 48 hours after your arrival and correct the problem. According to our notes, they discovered that the modem simply needed to be reset. This equipment was not unplugged, but it is located under one of the beds in order to be out of the way. We do apologize that this tech issue occured. We’re also happy to report that Surfsong has undergone renovations since your stay, including a brand-new ocean front porch and railing completed in early 2024. We truly are sorry for any hiccups in your experience and hope that you’ll give us another look in the future!