Please save yourself the time and agony and DO NOT rent this unit!! While the photographs are beautiful, you will not be able to get ANY sleep. None. This apartment is in the middle of an up-and-coming area of downtown, however, the unit is on the first floor and directly across the street are a few homes with several animals that make a lot of noise ALL night. And I mean ALL night.
We should have known not to rent a unit that didn't have any reviews yet. Lesson learned.
At about midnight two dogs directly across the street began barking continuously. The dogs did not bark a few times and stop. They barked continuously. ALL NIGHT. Without stopping for about 5 hours. After that stopped, there was a bird that started squawking. It must have been a parrot of some kind, but we aren't really sure. Being that this unit is on the first floor it is directly across the street from the local home owners of these animals.
We were unable to sleep at all during the first night of our trip. Neither of us are picky or light sleepers and don't mind a bit of city noise, but this was unbearable. Headphones didn't keep out the noise. Earplugs didn't work either. Needless to say, we were extremely sleep deprived.
It pretty much ruined the first night of what was supposed to be a peaceful vacation. The next morning we contacted the property owners/Vacasa about making other arrangements for the remainder of our stay, but they were unwilling to assist. In fact, the original Local Operations Manager, Filippo Reina, never responded to ANY of our emails. Instead we were passed along from person to person, first Odile Micheletti, then Claudia Vaccari and finally Adrian Bolanos, who told us that there was nothing that could be done.
We decided to find other sleeping accommodations for the remainder of our vacation. We even made a reservation at another hotel for the remaining three nights. We informed Vacasa management of this and let them know that we would be vacating the apartment on 9/27 at 12:00 pm.
Again, please look elsewhere if you plan to sleep at all during your stay at Playa Del Carmen.