Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Best place to stay with a big family, beautiful views and it’s close to everything you need.
Kiara S.
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8/10 (良い)
Charlotte A.
2025 年 7 月 13 日
Large Family Dream
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Our family vacation in the Smokies was comfortable and entertained in this lovely spacious home. First Smokies rental our family has all agreed on booking again for our next vacation. Very clean on arrival. Maintenance was promp in responding to text and sending maintenance. We did have a few issues that were challenging for our large group. Refrigerator wasn’t maintaining its appropriate temperature and by the end of the week we had spoiled food. Maintenance came to evaluate a few times, noting the problem but didn’t change the fridge out. Also, the air conditioning in the kitchen was not strong enough to cool the room. There were 3 floor vents blowing air and the room needed at least 6. We used fans to blow cool air from nearby room which helped some. The rest of the house had perfect air conditioning. Both of these issues are still not enough to keep us away. Home was still wonderful and we’ll certainly be returning! Overall would encourage other large family to stay too!
Charlotte A.
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6/10 (普通)
Christy P.
2025 年 5 月 19 日
Great, large space but dirty and needs TLC & updating badly
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The house and property are amazing with 9 bedrooms and so much space! It also has some really unique features- the sauna, videogame, movie room and the splash pad was a big hit with our kids and we enjoyed the big screen outside as well! Unfortunately, the house was not very clean with really dirty carpets and rugs that desperately need to be replaced. All the woodwork was VERY dirty and would look a thousand times better if they would just take a magic eraser to it or paint. Don't think we'll be back to the Pillars unless some serious updating and a deep cleaning occurs.
Christy P.
10/10 (非常に良い)
Jenny K.
2025 年 2 月 21 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Amazing house
The house is amazing, very large and lots of amenities. My only complaint is several of the TV cable boxes didn’t work. A few broken door knobs also.
Jenny K.
2025 年 1 月に 2 泊滞在
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10/10 (非常に良い)
Matthew D.
2024 年 11 月 20 日
Wondering spacious place close to all the things to do.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great place for our family. Minutes from Dollywood, mountain coaster, the island, all the restaurants, as well as the traditional PF attractions. House met our needs and then some. We will definitely book this one again.
Matthew D.
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10/10 (非常に良い)
Tina P.
2024 年 9 月 18 日
Luxury accomodations in the heart of Pigeon Forge
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We have been renting homes in PG for Rod Run for over 30 years and this is definitely one of the nicest we have stayed in. Spacious and beautifully decorated with great views and plenty of parking/access for 9 couples to hang out and relax in.
Tina P.
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8/10 (良い)
Courtney L.
2024 年 11 月 19 日
Great size fir a large family
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This home offers so much hang out space and easy access to venues. We noticed right away it needs a deep cleaning. It also had extremely slow wifi. We ended having to use someone’s hotspot and it was still slow. Bring additional blankets there is no additional bedding.
Courtney L.
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10/10 (非常に良い)
Jessica p.
2024 年 2 月 1 日
A wonderful vacation.
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Me and my family had a wonderful time! We really enjoyed the stay at this location.
Jessica p.
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10/10 (非常に良い)
Nikendrick S.
2024 年 3 月 20 日
Very Nice Place
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was a great experience. Location is great. House is very nice and spacious.
Nikendrick S.
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10/10 (非常に良い)
Pam S.
2024 年 10 月 29 日
Amazing family vacation at The Pillars
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The Pillars gives you so many options for gathering with family or sitting quietly in a room reading or catching up on emails. The home is beautiful and well maintained. The kids loved the basketball court (but need to catch those balls before they roll down the hill), the splash pad and the movie theatre downstairs. So many options for everyone to do. Loved the huge kitchen for our family meals. Great location overlooking Pigeon Forge. Will definitely stay again. The management team stayed in constant contact with us which was very encouraging.
Pam S.
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10/10 (非常に良い)
Aaron S.
2019 年 1 月 30 日
Weekend getaway
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Thoroughly enjoyed the indoor and outdoor living. Hot tub was awesome.
Aaron S.
8/10 (良い)
Sherri Z.
2023 年 10 月 8 日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Family Outing
This property and it’s location was perfect! The outside setup was awesome not to mention the huge hot tub. The house itself is roomy and the kitchen is awesome. The only thing I can say that needs improvement is the detailed cleaning. But for it being right in town and big enough to house 30 people easily it was over the top!
Sherri Z.
2023 年 10 月に 2 泊滞在
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10/10 (非常に良い)
Wauconda P.
2022 年 12 月 21 日
Dirty 30th Birthday Celebration.
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
My 1st Home Rental and I was pleased.
Wauconda P.
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10/10 (非常に良い)
Lauren C.
2024 年 3 月 12 日
Awesome space for retreats
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We enjoyed holding a marriage retreat in this location. It was perfect for what we needed, we were able to use the theater as our meeting space for all our sessions, there was plenty to do during free time with basketball, the hot tub, pool table, And more. It was plenty big enough to be able to spread out and have privacy when needed as well. Love the kitchen, would highly recommend for large groups.
Lauren C.
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10/10 (非常に良い)
Teresa F.
2022 年 9 月 28 日
Family Time
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Wow!! This vacation with my family was awesome. We had plenty of space and the kids really enjoyed themselves. The outdoor theater was wonderful for a movie and fireplace. Yes we will do it again.
Teresa F.
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10/10 (非常に良い)
Jorushia L.
2019 年 9 月 6 日
The 9 Bedroom gets 9 stars!!
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Rented this property to celebrate our 91 year old grandmother. We had the best time here at The Pillars. The house did the majority of the work itself. With visitors of all ages, everyone was happy. I would definitely plan a stay here again for any vacation.
Jorushia L.
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6/10 (普通)
Curtis J.
2022 年 10 月 9 日
Overall 3 stars
Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The location was great and private, the house wasnt clean and a little run down when it comes to the basement area, we had to check in late because they was cleaning the jacuzzi and they dont accommodate you for the time missed
Curtis J.
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6/10 (普通)
2020 年 6 月 24 日
It was ok
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The house was worth 5,300 for the weekend but the stuff in the house is very cheap towels & bed sets are horrible & the theater in the basement don’t work & the hot tub don’t get hot
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8/10 (良い)
A guest from FAIRBURN, GA
2022 年 11 月 24 日
A Manion on a Hill
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Beautiful home. Looks just like the photos. Plenty of space for my destination wedding weekend. The house wasn't filthy, but could definitely use a deep cleaning (i.e. dusty, smelly garbage disposal, dead bugs in window seals).Another issue was all the TV's had several remotes. One to control the power/volume and another to change the channel. That kinda confused some of my guests, but overall everyone was well pleased with the accomodations.
A guest from FAIRBURN, GA
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8/10 (良い)
Crystal H.
2022 年 11 月 29 日
Spacious Home
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
My overall holiday was enjoyable. The home was spacious enough that we were never crowded with 22 people. My family was pleased with the roominess, location and the view of the home. I have been staying with Elks Springs for over 5 years and this was the most outdated property in terms of furnishings and house upgrades. I was disappointed when comparing it to other properties in the same resort. I think with some upgrades and thorough deep cleaning it would be at same standard as other properties in the group.
Crystal H.
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8/10 (良い)
Linda H.
2021 年 7 月 2 日
Perfect space for large group
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house is as advertised, but not in pristine condition maintenance wise. However, it was clean. We are a family of 20 that do not need fancy and The Pillars was perfect with large kitchen and outdoor space. All the outdoor tables, chairs, and picnic tables were great. The outdoor TV screen and kitchen were perfect. Negatives were the hot tub was not hot and the air conditioner failed on the second floor. Repair people were prompt for the air conditioner but had to come again and replace a part. Good news is it was functioning by 11pm for a cool nights sleep. Hot tub never got hot. The kitchen could use a cook to figure out equipment needed and location but that is minor.
Linda H.
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6/10 (普通)
Amanda S.
2022 年 10 月 12 日
The view made up for a lot.
Rating Details:
The property manager was very helpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We planned a family trip and chose The Pillars to accommodate all of us. The location was great and the view was phenomenal but the house was not the greatest. We were very upset after making our way through the house. The first night we slept there, our bedroom with the balcony squeaked the entire night. Every time we moved it was loud. The dishwasher leaked all over the first night for us to find broken glass from the previous renters. It honestly needs a cleaning crew as the baseboards and under the beds were caked in dust! All in all it was okay because it accommodated all of us, but after renting through elk springs multiple times and always having 5 star reviews, we were just a bit disappointed.
Amanda S.
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4/10 (不満)
David E.
2022 年 7 月 25 日
TN family trip at the PILLARS
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
UNDERWHELMING TO DISAPPOINTINGexamples--floors were very dirty (couldn't walk in the house barefoot or your feet would be black(),supply of cooking utensils and pans very limited, the hot tub was disgusting and not serviced-did not use, outside patio furniture filthy and stained, the outside patio dirty, leaves and definity not cleaned and swept. When arrived both in and out theaters were not working, a shower was broke beyond a quick repair (floor cracked), another shower would not drain. These are just a few of the issues. We called the management company who was responsive to our calls. We only called on the things we felt could be repaired in a timely manner. it should not be the renters responsibilty to report issues that are so obvious. Are the homes not inspected prior to a check in? Does the cleaning staff not clean showers to see the issues there?
David E.
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4/10 (不満)
Jennifer C.
2022 年 10 月 28 日
Home needs attention
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This is our 2nd stay at this location. While it is a nice property, it needs deep cleaning and several items they offer as amenities are not in working order. The outdoor theater was not working at all. Maintenance could not fix this. The "16 Person Hot Tub" was cold and Maintenance said it really isn't a hot tub it is a swim spa and is not supposed to be hot. Several of the guests tv's did not work. Lightbulbs out throughout the home. Arcade machine was not working. Maintenance had to come for that as well. After that the rest of the weekend we had to reset it each time someone wanted to play. The outdoor firepit was out of gas. Maintenance brought a new tank and it still did not work. Thankfully my guests were still having a great weekend. However, when you pay $6100 for the weekend we should have had the amenities that are advertised for the property.
Jennifer C.
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6/10 (普通)
A guest from Blacklick, OH
2022 年 8 月 3 日
Beautiful house, just not well kept
Rating Details:
The property manager was more than helpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The overall stay was great! The house is conveniently located and had it been clean, it would have been the best kept secret in Tennessee. I was notified via text, 30 minutes before my arrival, that the house wasn't going to be ready for a couple hours. Not a great start, but not the worst. At least give them time to leave us a clean house. NOT! Bathrooms were not properly sanitized and clean. There was towels and trash left near the hot tub. So nothing gave me confidence that the hot tub was drained and cleaned so we didn't use it. The grill was NASTY and we had to clean it to use it. The patio furniture had stains and tears that were not inviting. Again, my family had to take time to clean and sanitize just for comfort. The doors had cob webs that should have been removed from entering the house. The theater room was nice, but why are there so many remotes to navigate through? Thank God for Engineers in the family, UGH! I loved that pots, pans, dishes, and a laundry room was available! I don't mean to sound negative because the property is beautiful, however, the cleanliness is not up to our standards. Lastly, staff were nice and willing to help, but then there was a breakdown. I would call for trash removal from the bins because they were full. Then I'd get a text from someone asking me if by trash was full. If I didn't text back, they wouldn't come. I shouldn't have to text back. I called to have the trash picked up. I just want you to do it or I wouldn't have called. Very complex situation because my family pulled together to make it a positive experience. A home that nice will require a team of cleaners with good work ethics and attention to detail.