This house was a perfect size and design for our large family of 16! I would say that we would rent this house again, but a few things soured our feelings. Prior to the trip, I messaged and voiced a concern that reviews mentioned golf cart issues. I was adamant that we definitely could not chance a broken golf cart, as we have 8 children and babies…. I was assured we would have a working golf cart. On day 3, we had a busted tire… a mile away from the house. The cart had to be towed and we were treated as if we had damaged the tire…. And we were not given a replacement ! We were told that it was “in the warehouse”…. NO effort was made to communicate with us… Seriously, how long does it take to replace a tire? The only response to our text messages asking about the golf cart was that “the tire had a large split and was left on the side of the road”. Were we expected to push it home?
If I were the owner, I would have hoped Guest Relations would have said they were sorry, and given us some timeline for the repair!
We were given a towel for each person… 1 towel for a week…. And seriously…. I believe that with a house that we paid nearly $10,000 for a week, an extra roll of toilet paper could be thrown in! I did not give a 5 star rating for the cleanliness of the house because we found a grocery container of danish , in the cabinet, that had expired 3 months before we came!!
So… good house…..and issues that should be addressed.