The good: This is a very nice home, and, space-wise, it served our needs perfectly. It has the right number of rooms and beds, and a good layout that paired parents with kids while still providing privacy. The location is close enough to the beach to walk if you’re so inclined, and there is also a free shuttle that is very responsive and convenient. The management and maintenance teams were very responsive (more on this later).
The okay: The kitchen was well-stocked, but poorly cleaned, & disorganized. The pool appeared well-tended (could use citronella), but the area around it, including the garage and access stairs needed sweeping and scrubbing.
The bad: There were a few issues. The trash was not removed prior to our arrival so the dumpster was full and smelly. Some of the furniture in the dining area was in disrepair. The shower in one of the bathrooms did not drain properly - it was VERY slow such that we were showering in standing water. There was no stopper for the only bathtub - a requirement for bathing the babies. The hot water stopped working on the main level a few days into our trip - we were told this was a known problem (so why wasn’t it addressed?!). To their credit, as I mentioned earlier, the management and maintenance team were VERY responsive and corrected nearly everything within 24 hours.
We also found/reported a HUGE cockroach in the kitchen on our first night, and then discovered we were overrun with them. Various family members found them freely crawling up the walls and across the floor even in broad daylight, and we didn’t realize how bad the problem was until we were chatting about the trip overall on our last night. Every adult killed at least a couple.
You can call them by a pretty name (palmetto bug) all you want, but a cockroach is a cockroach, and ignoring the issue even after it is reported, or posting on the refrigerator that they are a function of the location, neither helps nor eases the minds of those of us who spent literally thousands of dollars to rent the home. This issue really spoiled our trip. ALL the women were creeped out, and, as we packed to leave, we had to spend extra time shaking out our belongings before placing them in our suitcases and cars to avoid “piggy-backers”. So gross, and such a huge disappointment!
I urge you to please fully exterminate before the next renters!
Overall: Had maintenance been PROactive, and the critters addressed, this would have been a great trip.