We WERE excited to stay here, pics online showed a colorful home with a pool which is exactly what we were looking for for one of our yearly vacations. Upon arrival, we were surprised at the neighborhood which was very low end. The house tho was at the end of a cultdesac so luckily it was more private. We were suprised the grass was mid calf height and had not been cut in a while. When I entered the house I was suprised at how warm it was. Immediately I went to the NEST thermostat, which was also controlled by the owner, which would not go below 70. The temp in the house at that time was 75. Contacted Ibis with nothing but constant problems, rudeness and a condescending attitude. She sent a "technician" who came and left with the garage open who confirmed that it was not broken but that the house was hot and said property owners idea of a "comfortable temp" was a matter of opinion and it was stuffy in the house. We then purchased fans to make our stay more comfortable. Ibis, who is the controller of all things, including like other reviews, monitors the videos in the front and back of the house is also in master control of the nest a/c unit. Days in she finally agreed to turn the lowest temp to 68 as this is one of the hottest summers in FL and still didnt cool down to that until AFTER we went to bed. WARNING FOR FUTURE RENTERS: all that glitters is not gold. She called me STUPID numerous times and was extremely barrading! I REPORTED her to VRBO who said they will be handing