There were serious cleaning and safety issues with our rental and we were not fairly compensated for the problems. There was considerable debris on the futon/couch in the living room (uncomfortable looking - never sat there since it was dirty) and on the couch in the screened-in porch. There was food and dirt on the counter, one swipe of the bathroom floor with a paper towel came up black with hair, the floor of the screened porch was covered with debris (not airborne dust that could have blown in through the screens), and a bottom sheet had a stain. The window air conditioner was attached to 4 power strips, creating a fire hazard. The listing said there was a "kayak/canoe" when there wasn't one (this since has been corrected). And this is a two bedroom place, not three, as listed. We were scheduled to stay for 3 nights. We were aware of a few of the issues before we decided to stay the first night, but the problems compounded as the evening wore on. We cancelled the following 2 nights. The management company acknowledged the unit had been poorly cleaned and provided a partial refund for two of the nights and half the cleaning fee. We still ended up paying the equivalent of 1 ¾ nights for the miserable one night stay. We are seasoned travelers, have enjoyed many clean and comfortable ‘rustic” settings and always give 4 or 5 start reviews. Nice setting, but overpriced, even if clean.
Date of arrival - August 22, 2023
Reservation ID #8741