2/10 (非常に不満)
Sunwook J.
2024年1月29日
良かった点 : 清潔度、ロケーション
気になった点 : コミュニケーション
I would not stay here again and their property manager is not very responsive
We booked this place as a quick getaway for an extended weekend of skiing on 1/13/24. However, the place was extremely cold, with no heat air traveling to the rooms. We had to call their property manager, Blue Ridge Mountain Rentals, multiple times before someone came out. When the technician came out, he couldn't do anything and just said that he would bring some portable heaters. In the meantime, the next day, we had to call the property manager, and they moved us to another location that would not be available until that evening. Unfortunately, we spent a good few hours waiting and kept calling and sending the other people to a ski resort while my wife and I were waiting at the house. When we were speaking to one of their agents, they mentioned that they might be able to get a refund due to what we were going through. I gave them the benefit of the doubt to wait for them to respond. Well, that was wishful thinking. No calls except for the automated "take our survey" emails. I called them again on 1/25 and left a voicemail. Still no calls from them. Very unfortunate.
Sunwook J.
2024 年 1 月に 1 泊滞在