新しいリスト！ 川岸に面した上質なコンドミニアム、ス��リーンドポーチ、ダウンタウンそば

Hi Mary, we are glad that you enjoyed relaxing on the screened-in porch. We apologize for any unhappiness or confusion with the home. We provide photos, a virtual tour, a unit description, and a list of available amenities so that future guests know exactly what they will be seeing upon arrival. We will review the cleaning with the local housekeeping staff to ensure that future cleans are completed to our usual standard. There is also a deep clean scheduled for the coming days which will remedy many of these concerns. Our home is frequently treated by pest control and we have ordered an additional treatment. Our guest service agents are available 24 hours a day and if any issues arise we encourage guests to let us know so that we can assist. We hope to have the opportunity to impress you in the future.

Hi, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. We look forward to hosting you again soon!

Hi, Themis! We appreciate such helpful feedback and are disappointed to read you left early. We wish you had called for assistance instead. Maintenance has checked the shower and window, and we have followed-up with housekeeping. Thank you!

Hello Johnny, We apologize for any issues you experienced during your stay. We encourage guests to reach out to us if there are any issues they encounter during your visit. Our 24-hour customer service line is here to assist at all times and would have sent housekeeping and maintenance over to get those issues taken care of. Thank you for your review. We hope to host you again soon!

We are sorry your stay was not better and that our property manager was out of town at the time. We understand this affected your experience in the home since it probably did not receive the same thorough inspection prior to your visit. We will address this with our staff. The cable is basic cable and doesn't have the channels that some extended packages come with. We have updated the listing to reflect the home is located a few blocks from the main hub of downtown. We have also updated the listing to reflect the thermostat is locked and cannot be adjusted as it controls the top and bottom condo and can cause issues for our guests downstairs. The light bulbs were addressed during your stay. We will speak to the owner about updating the chairs and possibly purchasing more. We have already spoken with housekeeping regarding your complaint about the cabinets being sticky. Again, we are so sorry this was your experience and hope to be able to have a chance to host you again in the future.

We make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help! We look forward to hosting this guest again soon!

We are glad to see our guest had an enjoyable stay despite some drawbacks. The owner has a lock on thermostat since it controls a lower unit as well; we have to ensure all guests are comfortable. The condo is within walking distance of many activities in Helen. Thanks!