Check-in was a problem, and reaching anyone for help, which would have resolved the issue quickly, took about an hour. I was without internet and TV service for my first 24 hours. The deck was unusable and had 4-5 feet of snow on it, and additionally a sign on the patio door said the deck, a feature that helped sell me on this rental, was closed and not to be used; this was not indicated on the rental description. I asked for compensation for these issues and all I was afforded was a 2 hour later check-out. Paper towels and toilet paper were the cheapest possible, and cookware was minimal. I will never book through a property management company again and only go directly through the owner. Finally, I stayed at another Iron Horse unit in January, which was wonderful, giving me a good comparison of units. It was more nicely appointed and communications were a breeze.