My husband and I stayed here for 10 days. The place is just as pictured. It is in a good location, walking distance to a lot of restaurants, and fast quick Uber rides everywhere else. The rooftop is really nice with a heated pool, plenty of chairs, a bbq, and a small gym. We didn't have any problems following the rooftop rules, which some reviewers complained about. The window out to common space wasn't really an issue for us. We were there during COVID/lockdown, so the rooftop was closed the first few days of our stay, and we were in the unit more than were would normally be. The staff does a great job with cleaning common spaces, security, checking temps, and pushing hand sanitizer. Lobby was closed for gathering/sitting. The water pressure was probably the best I have had in Mexico, and the bed was more comfortable than some of the rock hard mattresses you experience in a lot of hotels.
Big drawback for me was no dryer with the washing machine. We pack light, so I was sad that I missed that in the listing. My fault. The washer worked excellent, has a disinfect cycle, and plenty of soap provided. It's a basement, so things didn't dry fast hanging up. All my vitamins in my pill box turned to mush due to moisture. There's a "grandma's basement" smell throughout the unit, especially in cupboards/closet. Our first night, the bedding and pillows smelled of sweat, but the host responded the next day with a good cleaning and sanitizing. They were kind enough to compensate me, plus I got a free extra cleaning. Excellent customer service. Minor drawback, the kitchen had one 5 inch fry pan, so we had to eat in shifts. There were a ton of spices, but no salt/pepper/garlic. Overall, it was a good stay. I am coming back in April, but will be staying in a different unit with a dryer. I would stay in this unit again, especially after COVID, and we didn't spend time and cook in the unit as much as we did.