オーシャンフロントコーナーユニット - 障害のないオーシャンビュー

Thank you for taking the time to share your detailed feedback. We truly appreciate you bringing these concerns to our attention. We are very sorry to hear that your experience did not meet expectations. Cleanliness, functionality, and timely service are all extremely important to us, and it’s disappointing to learn we fell short during your stay. The issues you mentioned — including the lock on arrival, GFI breaker, hot water, bathroom door hardware, draft in the kitchen, exterior lighting, beach chairs, and overall cleanliness — are not the standard we aim to provide. We are especially concerned to hear that you submitted a service request and no one arrived. That is not the level of follow-through we expect from our team, and we are reviewing what happened to ensure better communication and response moving forward. Your comments have been shared with our maintenance and housekeeping teams so that each item can be inspected and properly addressed, including the outdoor lighting, hardware repairs, weather sealing, and removal of any rusted or unusable items. We are also addressing the trash and overall property appearance to ensure it reflects the care we strive to provide. We genuinely value your feedback because it helps us improve and better serve our guests. While we regret that your stay was impacted by these issues, we hope you’ll consider giving us another opportunity in the future to provide the comfortable and seamless experience we are committed to delivering.

We are glad you enjoyed your stay and the renovations that were recently done to the villa. Thanks for bringing the master bed to our attention. We have updated the listing to reflect the accurate bed size. We hope to have you stay with us again soon!

Thanks for submitting a review. We have blocked a few weeks in November to paint and do a thorough deep cleaning after the long peak rental season. We hope to have you back again in the future!

Thanks for reviewing our villa in the D Building at Cedar Reef. We are the closest villa to the beach although there is about a 200 yard walk down the board walk. We hope to have you back again soon.

Thanks for submitting a review. We have replaced the patio table with a new Teak table. We hope to have you stay with us again in the future.

Thanks for the feedback. The kitchen items were removed and cleaned. We also updated some of the kitchenware/ cookware.

Thanks for taking the time to submit a review. The property was deep cleaned following the summer rental season which included replacing linens, professionally cleaning all carpets and upholstery, updating the cookware and more. We hope you will consider staying with us now that these improvements have been made.

Thanks for providing feedback on the villa. The owners have replaced light bulbs and linens. We hope to have you stay with us in the future!

Thanks for taking the time to submit a review. We are glad you enjoyed the villa and the island. We have gone through and organized the cabinets and reduced the number of excess pots and pans. We hope to have you stay with us again in the future.

Thanks for submitting feedback on our villa. We have decided to replace the patio table and the living room blinds. The shower liners in the bathrooms have been replaced and we have done a thorough Fall deep clean on the villa. We hope to have you consider our condo again on your next trip to Harbor Island.

Thanks for submitting a review. We made some improvements to the villa in November 2020 that include new curtains in the living and dining room, deep clean that includes all carpets, purchased new towel sets, replaced the dining room rug and replaced the outdoor patio table. We hope to have you stay with us again on your next visit to the Island.