We always enjoy our time at Hilton Head. With that being said, this is some of what we encountered regarding this rental property:
Pool could have been cleaner, even after the pool cleaner showed up, it was still dirty and no one wanted to use it. Other houses had very clean pools.
Definitely need a bigger hot water heater. No hot water after 3 showers. We had 3 couples and 2 singles in the house. Had to rush to shower to leave hot water for other people, or strategically plan when to shower.
TV remote didn’t work in the main room, had to use the Roku remote from the bedroom for the TV in the main room. Also, the TV was small for such a big main room. Actually, all the TV’s were small. And instructions would have been great for the main room.
TV in the sitting room downstairs by the pool didn’t work.
Air conditioner filter in bedroom on 1st floor needed to be cleaned (we cleaned it before turning unit on)
They power washed the house, which was fine (rental company called to confirm before they came out), but we were left with a swimming pool of water at the front door. We had to take a broom and sweep away the water the best we could so we didn't track water all in the house.
Toilet in the ½ bath constantly ran and we had to make sure to lift the handle after flushing.
Toilet handle in the 2nd floor bedroom came off, but husband replaced as best he could.
Smoke alarm needs battery changed, it kept chirping.
We had to “clean” the garage so we could use it. There was a hose, and propane tanks and misc wood scattered all over. We had 4 cars, so we had to utilize the garage.
The pin pad didn’t work to open the garage from the outside so we had to go in the house and downstairs to open the garage every time.
Couch could have been bigger to accommodate the number of people in the house.
Suggest putting a refrigerator in the sitting room by the pool for extra storage. Definitely nowhere to put in the garage.
Kitchen was nice with extra seating and was stocked with lots of pots/pans/plates/utensils.
Sunset Rentals was good to deal with. Sent the door code and gate code in plenty time, and we were able to check in at the started check in time.
Bikes were there when we arrived.
Overall, it was enjoyable stay. Just won't rent this house again.