Differences of opinion create healthy discourse. However, in this day of social media we all need to avoid frivolous conversations that can do damage to another's reputation. With this being said, I rarely write a second or third review about an accommodation. But, I was so shocked to read the review indicating that the host of Pian del Rocchio was less than excellent in his hospitality towards his guests that I felt compelled to do so. I have not been requested to do this by the owner. In fact, he is able to defend himself without my aid. But, as a person who retired out of the hospitality industry, I know how much damage one poor review can create.
Here is what I have to say. We have visited Pian del Rocchio in 2005, 2006, 2008, 2010 and just recently September 2012. Our first visit in 2005 was the most complicated as it included a large group of people coming from various directions. Everyone needed assistance of some sort.....limos, buses, car rentals, train schedules....all arriving at different times and on different days. On top of that I requested that the host find a suitable restaurant to celebrate a 60th birthday party with musical entertainment. No task that I asked was too difficult for the owner. During our month long stay a multitude of requests were made of the host and never once did he hesitate to fulfill our requests or attend to our needs with the upmost grace and charm. He went out of his way to ensure that we were familiar with everything in the house as well as taking us on a tour of all the local points of interest including cantina, grocery stores, post office, restaurants, etc. On all future visits we have experienced this same high level of hospitality. When I make recommendations to my friends (2 groups have since stayed at Pian del Rocchio based on my recommendations), the accommodations have to meet 2 criteria: the host/hostess have to make the stay as comfortable and enjoyable as possible; and the accommodation has to be one that I would stay in again and again. The owner on each on the 5 years we have visited Pian del Rocchio has exceeded all my expectations. It is only natural that there are regulations regarding a stay in a vacation rental. It is the responsibility of the guest to comply. I can see from reading other reviews that the host has consistently received 5 star reviews. I trust that those reviewing Pian del Rochhio will recognize the 5 star reviews are reliable reviews.