ファミリーファンゲタウェイ★CAL KING BED★BY BETHEL★I-5

Thanks so much Deborah! We enjoyed having you!

Thanks for your kind words! We are so glad you were happy! We look forward to your return anytime!

Thanks so much Timothy! We are so glad our home exceeded your expectations.

Thanks so much Teri for your kind review. We work real hard to provide our guests with an excellent stay, paying attention to details all along the way. We are so glad your intention is to return again, you are welcome back anytime!

Thanks so much Tri for your great review! We are so glad you enjoyed our home so much and we’d love for you to come back again anytime!

We do have exterior cameras on our property which is stated in our property description. On many occasions, prior guests have done an extreme amount of damage to our property by violating our house rules, on one occasion, we had someone invite 19 people over to our home for an all night party. We felt it in our best interest to have some way to make sure this didn't happen to us again. We are sorry this made Annie feel violated. We have posted in our listing that we have exterior cameras, Annie knew this as she advised me she had read through our property details and had no issues. She decided to put a hat over our camera, would you do that at a hotel, which also has exterior cameras? When we asked her to remove it, we were flipped off. They also smoked on our property, a house rule that they chose to violate as well. I explained to Annie we do not sit and watch them on the camera, we do, spot check from time to time to protect us in the event someone has a party, or decides to smoke, just like they did, we simply ask the guest to stop, reminding them of our house rules. Having to have a neighbor call us upset is not something we want to have happen any longer. Having a vacation rental is a privilege to us, respecting our neighbors by making sure that our guests are following the rules is our responsibility and since we are not living on the property, having a exterior camera was our only solution. If our guests would simply follow the house rules and not try to lie, steal, or be sneaky, we would not have cameras. We didn't have them when we first started using our home as a vacation rental but unfortunately people do not want to follow rules. We have worked hard to create a clean, inviting, environment for our guests, in return we simply ask that our house rules be followed and respected, and unfortunately, just like in the case with Annie, house rules were once again broken.

We have never had a guest complain of being warm or uncomfortable downstairs through multiple summers of being a vacation rental, nor have we being owners and in the home ourselves have ever been anything but comfortable in our lower level. Our lower level is tucked inside of a hill so it naturally keeps consistent temperatures throughout the year.

Hi Jason, Thanks for the thorough, honest, review and thanks for giving us a 5 star review despite some of the issues you mentioned. We are so glad you enjoyed our home. We are sorry that you found our rules to be a bit strict, we want you to know it is our highest priority to make sure that our home is kept in tip top shape for every guest entering our home. The rules in place help to do just that. We would never want to be a burden to anyone, we just want to make sure the house is safe, respected, and kept clean. In response to the cleaning fee mentioned, our home is 3,000 sq ft and it takes 2 woman a full day to clean and launder all bedding/towels used etc., it is a lot of work. The fees collected go directly to the cleaners and no profit is made on our end. I am delighted that you did notice the house was in fact, clean... This is one of our highest priorities as a vacation rental owner. We hope you will consider our home again if you ever return to Redding.

Hi Julie! Thanks for your review! We’d love to have you back. We wanted to respond to your comment about the house rules being a little strict, regarding the eating being confined to the kitchen area. We only ask that food or drinks are kept out of the carpeted areas of the home and away from the pool table, due to the felt. We have light white/cream colored carpet throughout the home, in order to keep the carpets in the great condition that they are in, is to set some rules to help keep our home looking and smelling fresh and clean. We have a variety of guests, from families with small children, to large groups of sometimes 10 or more. Through trial and error we have learned that it is best to ask our guests to keep food away from these areas to avoid potential irreparable damage. We certainly don’t want our guests not to enjoy their stay but we feel this rule allows each guest the right to enjoy a clean, well maintained home, which is one of our top priorities! We look forward to your return in the future.

Thanks so much Ashley! We’re glad you enjoyed it!

We bent over backwards to make Megan happy, obviously to no avail. She came into our home and turned the A/C down to 60 degrees which caused the unit to freeze, thus requiring a tech to be called out. We told her not to turn it back on that the tech was on his way. She doesn’t follow instructions well at all, because when the tech got there he found it was turned on. We had to purchase a new A/C motor.... I even made an exception for Megan to bring her dog. We have a no pet policy! She was just not very friendly and obviously not very appreciative for all the things we did to please her, including giving her several hundred dollars back from her booking to compensate for the inconvenience of the A/C issues. We bent over backwards to be kind, and this is her response. The bbq’s were cleaned before she used them, they are checked after each guest. It is common courtesy to clean up after yourself. I don’t feel that is unreasonable to ask. My cleaners will not clean it for free, they will charge me if they find it dirty. It is important to me that when I have a guest come to my home that the bbq is clean and ready to be used. The check out rules are easy, put any dirty dishes in the dishwasher, take trash out to the trash cans so the house isn’t left with stinky trash and turn off the lights and lock the door on the way out. How is that excessive? The only reason I have the house rules in the bedrooms is because VRBO advised me to post them in each room. The reason they advise hosts to do this is because sometimes a guest will book a place with multiple friends and the guest doesn’t tell them that there are any house rules, thus rules aren’t followed, damages are done and the guest ends up with bad reviews. They have found that posting the rules in the individual bedrooms is a great way to avoid misunderstandings. I was just following their recommendations. I certainly am not trying to offend anyone. Concerning the trash, I asked her if she wouldn’t mind taking our 3 trash cans out to the curb for us on Sunday evening. I don’t live on the property so I do appreciate the help. She said no problem. Well, she only took 1 can to the curb and left the other 2 filled ones behind. I was never rude to her ever! That is absolutely untrue and an unfair attack against my character! She was one of the worst guests I’ve ever had, hands down!