2/10 (非常に不満)
Maribeth C.、Muskegon, Michigan
2024年2月25日
良かった点 : チェックイン
気になった点 : コミュニケーション、ロケーション、掲載情報の正確さ
ZERO Customer Service … Noisy … Will never stay here again.
Our stay began with a quick request for a broom and dust pan being that we were across from a sandy beach and stayed for 17 days. Five days after our initial request I bought one.
Then, much to our surprise the condo was shown by a realtor to potential buyers without our knowledge!!! They let themselves into the condo unbeknownst to us!! We had valuables out that would have been taken with us as we were out for the day.
A few days later a complete remodel began in the unit next door with drilling, sawing, and hammering until 1:00 am several nights in a row! The walls are very thin. So much so that you can hear the neighbors conversations at all hours of the night.
If the construction next door wasn’t bad enough, a construction crew was outside building a five story staircase while at least one elevator was out our entire stay.
The five lanes of major traffic and the new 28 story building going up across the street made sitting on the balcony anything BUT peaceful or enjoyable experience.
Our “host/s” was one of the worst. After multiple attempts to reach them we were blown off repeatedly.
As much as I love Gulf Shores and all it has to offer, I would never again book the Grand Beach Resort or use Island Rentals.
Maribeth C.
2024 年 2 月に 17 泊滞在