4/10 (不満)
宿泊されたお客様
2023年8月27日
良かった点 : チェックイン、コミュニケーション
Disappointing stay
We booked this property for a lakeside stay while dropping my son at college at Syracuse University. We were looking forward to exploring the area and enjoying lake activities with the children in our group. Andrea, the owner was communicative ahead of our stay offering to provide restaurant suggestions or answer any questions we had. Unfortunately when we arrived, we were met with a lakeside filled with algae that made use of the lake in any form (swimming, paddle boat etc) impossible. We contacted the owner who said no cleaning services for the lakeside were available and indicated it was an ongoing problem at the house and in the area. We tried to clear out at least an area to access the water but it was a losing battle. When we responded with a lengthy email asking why we had not been informed the lake was unusable before our arrival or at any time during the booking process, andrea did not respond. We felt it was misleading to not mention the algae problem since it was not a one time issue but an ongoing problem. Overall the house has some positives- a nice screened porch, lovely view and nice outdoor fire pit. However, the upstairs is extremely cramped and poorly built (the beds old and severely sagging with uneven sloping floors). We ended up leaving a day early bc without use of the water there wasn’t much to do. For the high summer rate we paid for a ‘lakefront property’ that we couldn’t use, this stay, and the owners lack of concern, was disappointing.
宿泊されたお客様
2023 年 8 月に 4 泊滞在
