We arrived at the house on the tail end of a Hurricane so there are a few things that I will chalk up to bad weather and it being the end of the season.
The house has a great layout. Top floor and main living space are open concept with a loft full of toys and books. The top floor master has a great view of the ocean and is spacious. The middle level poker room is odd, the other three bedrooms are small but fine. The basement floor has the rec room and a roomy bunk room. Each room having its own bathroom is great. The house is kid and family friendly. There's a door alarm on the pool sliding door, they have a high chair, outlet covers, and kid games and books.
Working with Elan was pretty easy. I walked in, scooped up a welcome kit and keys and was on my way in 5 minutes. The welcome kit has thoughtful additions like Food Lion coupons, laundry and dish soap, clean dish towels, as well as general instructions on the property, procedures, etc.
However, the house generally seemed both neglected and dirty. Again, I'm unsure if this was coming on the end of a hurricane and both checkout of previous guests and cleaning were hasty and incomplete, but I was not pleased.
Maintenance Issues:
-The smell upon walking in was like heavy industrial cleaner and old carpet. There is carpet on the middle floor and it looks old and disgusting.
-there's some fascia missing on the side of the house. We couldn't sleep on the top floor because the remaining piece would whistle and bang in the wind.
-the grill is basically unusable. The previous guests had used various kitchen items, like a cookie cooling rack, to cook on because the grill grates are disintegrated. It had blown down in the hurricane so we also had to reassemble parts of the grill to use it. The outside is extremely rusty and could use a weekly wipe-down
-the screen doors all need to be rescreened because of big holes
-the dryer vent is broken and snags clothes
-the washer door needs to be left open or it smells like mold
-paint peeling on the house
-pool concrete is not level, water sits on the pool deck, furniture is broken
Cleaning issues:
urine and trash on the floor in bathroom
threadbare sheets
dirty dish towels from previous guests
food and trash under sofas
moldy showers
moldy deck chairs
trash from previous guests in laundry room
food and trash under beds
Either Elan needs to raise their standards or I won't be staying here again, nor will I recommend it to friends.
