Seven friends were looking for a relaxing place for a short vacation. The home itself was satisfactory but the pictures of the outdoor area were so deceiving. The outdoors is what sold us on this house. On our first full day there, the pool pump was spraying water and the level was below the skimmer. The owner asked us to unplug it and someone would come out and look at it. The next morning and evening, nothing had changed. It was still unplugged and had low water level. The third morning, still nothing. The pictures also showed a nice fire pit with chairs and a wood pile. The only thing we found was a fire pit up against the deck….nothing like pictured. Because of our disappointment, we checked out a day early. Before, throughout and after our stay, the communication with the owner was unacceptable. We had questions about the last payment, the door code, the pool and outdoor area, the tv options, and a possible reimbursement on the house. Sometimes there was a delayed response, but most times no response. All seven renters of this home have rented with VRBO in the past and have never been this disappointed! Also we have never given a negative review or asked for any money back. We wish we would have stayed elsewhere!!!