Very poor communication from the property owner’s side. After we made a reservation, we asked for more details and information as we had to organizer a larger group but we have received that very last-minute.
Just upon our arrival, we were told that the sauna is broken (with no compensation in price) and we were offered to stay in the neighboring house which's rooms layout we didn't like that much.
Linda, the person that gave us a key was really nice and tried her best to speak English.
However, at the given price point we didn't get the service we were looking for. Basic things like hand soap were missing. We asked about it and were directed to buy some ourselves and the same applies to the wood for the fireplace.
There was an extra fee that wasn't mentioned before:
- for bed sheets and towels (unless you bring your own),
- for general cleaning (unless you clean it yourself),
- for disinfection (due to COVID19),
- for the electricity consumed (mainly due to the sauna).
Additionally, we were also asked to deposit a large amount of € before check-in that was returned after we checked out — however, this deposit wasn't mentioned anywhere on the website while we were making the reservation, neither any of the extra fees listed above.
To sum: It is a nice chalet but the communication and services have a lot of room for improvement.