コージースポット - オークデール！

Hi Leonida,

Nancy's party smoked cigarettes in the house for 3 days which is a violation of the house rules - which they accepted upon booking. They left a candle burning, feces on the floor in the bathroom, cigarette ash on the floors and all doors unlocked upon checkout. They damaged the new couch with cigarette ash and burned a cigarette hole in brand new sheets. All the flooring, bedding and sofa in the house are new. They ripped the wires for the battery from the child pool alarm which is also new and provides safety for the families that stay with us. Our cleaning lady spent twice the amount of cleaning time trying to get the smoke smell out. They have ruined the subsequent guests experience which is most upsetting of all. As a responsible property owner, we take pride in making sure our home is clean inside and out. I am proud to say we have always had an ongoing pest control company mitigate and monitor any issues due to living in the country near the river-hence the mouse trap seen in the garage. We immediately called the company who responded promptly when seeing the review online. The house is 300 yards from the river. There are critters down by the river and if you leave the doors open all night, you may get an unwanted guest. In addition, the professional pool service maintains a clean and safe swimming pool. The house cleaner is sure to have the home clean and smelling nice for a pleasant experience. We encourage all our guests to let us know during their stay if they find anything out of sorts or that needs our attention. We are highly disappointed with Nancy's lack of communication and the damage Nancy and her guests caused to our home.