Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This is our THIRD Captain Cook Ilikai rental, and it would rate #3! Jean, the property manager, was friendly, quick to respond and made check-in a great experience. We needed an extra pillowcase, and he sent one over right away. This unit, while a bit smaller than our other two at the Ilikai, had the best few and easiest access, located not far from the elevator. The bed was comfortable and the bathroom clean. The condo itself has virtually no storage for clothes, and the very small closet was half-full with a vacuum and more. The kitchen was poorly appointed in relation to most condos we have rented. We wanted to cook, but there were only 3 skillets and no other pot or pan of any kind. The oven handle was broken off, with two jagged pieces of plastic sticking out where the brackets had been, and one burner on the stove did not work. Dishes were adequate for two, but mismatched. The leg on the desk chair was so loose it would have broken off if we tried to sit in it. The carpet was vacuumed, but there are multiple spots that clearly showed it had not been cleaned in quite awhile. We wanted to clean the bathroom and the bird droppings from the deck, but there were no cleaners of any kind. The Good: great view, included parking and location. The bad: poorly appointed and badly in need of maintenance and kitchen supplies. Love Captain Cook, but would definitely select another unit next time. NOT RECOMMENDED IN ITS CURRENT CONDITION.