Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were very happy to find availability on short notice, for our one-night stay, while visiting friends in the area. Our unit was on the end of the building, providing a nice view of the lake and direct access to the shore/dock. We enjoyed the interior layout, and for the most part it was clean. However, the kitchen sink had not been cleaned as food particles were quiet visible, as well as a film around the faucet area. The kitchen soap dispenser was also broken and should be an obvious item in need of repair, as it came apart as soon as you touched it. The self-check-in went well, however, we did not receive the directions on how to lock the unit until many hours after we checked in. This was emailed to us well after our check-in, and we did not have email access while traveling to the resort. This left us having to leave our room unlocked (with all of our belongings inside), while we went to join friends for dinner. We tried for over an hour to reach someone by phone for instructions, and our call was not answered until the next day-AFTER we had already checked out! With that being said, their customer service could use a better system for guests to reach them for such issues. The door lock is unlike any other we've ever encountered, and the instructions should be written on the inside of the door itself, to avoid such waste of a traveler's time and stress in trying to figure it out. We've traveled throughout the U.S., as well as to many foreign countries and we've never experienced an issue with locking our door. Fortunately, the resort itself is in a very safe, relaxing community, so nothing was tampered with while we were out. Our overall experience was good, although we did not use the kitchen for cooking, nor the fireplace (during our July stay), therefore, we cannot comment on those items. But, sitting outside, looking at the lake the next morning was very relaxing and we would choose this location/resort again, when visiting the area.