When we arrived at Wintergreen on Boom Lake, we were excited to see the setting, but once we walked inside our happiness turned to frustration. We soon discovered that the house had not been cleaned very well if not at all and the air conditioning did not work. The outside temperature was 90 degrees and the inside temp did not go lower than 75 degrees.
One bathroom had dried toothpaste in the sink, dried urine on the toilet seat, the bathroom carpets were filthy and the floor was visibly dirty. Two of the beds were made with dirty sheets. There were stains on the sheets and hair on the pillowcases. It was evident that the kitchen and dining room floors hadn’t been swept by the crumbs that were strewn everywhere. The beautiful view of the lake was obscured by the smudges and fingerprints on the sliding glass windows. The downstairs laundry room had dirty laundry in the washer and the dryer was also full of clothes. We have pictures documenting this as proof.
After discovering the condition of the house, I called Kaye, Mike’s wife, and left a message to inform her that we weren’t happy. Since it was late in the day and too late to make other arrangements, my girlfriends and I began cleaning. We stripped down the bedding and washed the sheets and blankets. We cleaned and disinfected the bathrooms, washed windows, cleaned appliances, and vacuumed the floor.
Mike called me back and I explained the situation to him. He told me that new cleaning people were hired and he was going to contact them to hear their side of the story. But the bottom line was that the bedding and bathrooms were not left in acceptable condition!
Once the cleaning was done, we did enjoy the lake and patio area. When we left the next morning, we stripped the bedding and started a load of towels in the washer. We definitely left the place cleaner than when we arrived.
My girlfriends and I felt it was appropriate to be compensated for our time cleaning. We asked Mike if he would be willing to do so and I have not heard from him. I called one more time to give him the chance to rectify this situation and he did not answer so I left a message. Needless to say, since I have not heard from him, that is the reason for this unsatisfactory review.
Although the lake was beautiful and the game room had many options, I would not recommend staying at Wintergreen on Boom Lake because of the unsanitary conditions.