The stay was great, there were some things that could have been managed better. The game room, some of the fixtures were not really stable. It's the first property that didn't come with a grill.
Ernest F.
2021 年 8 月に 7 泊滞在
10/10 (非常に良い)
Lequita D.
2021 年 2 月 10 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Amazing
THIS PROPERTY WAS AMAZING I COULDNT HAVE PICKED A BETTER PLACE FOR ME AND MY FAMILY TO STAY IN FLORIDA
Lequita D.
2021 年 1 月に 4 泊滞在
6/10 (普通)
Takisha R.
2021 年 1 月 25 日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
気になった点 : 清潔度
Great House with not so great service
The house is beautiful and furnishing as advertised. The space was perfect for our large group. Allowed us all to come together for family activities as well as have personal space as needed. The house lacked a few basic supplies like an iron, can opener, crock pots.....however, there are enough plates, cups, glasses and forks to feed an army. Our trip started rough; apparently the previous guests trashed the house. We were not able to enter until well after 5 because the cleaners were still present. Once in we immediately notice the extra cleaning time was not nearly enough. The bathrooms were not clean, floors were dirty, candy wrappers were on the floors, and in sofa cushions, the game reeked of smoke and had food crumbs all over the pool table. Half if the beds didn't have lining and the crew stated they had to bring toilet tissue and towels back. The cleaning crew attempted to address our issues, by calling their supervisor and working in the house until well after 6 pm. During booking, the site indicated extra cleaning due to Covid-19. This was NOT our experience. We personally spent another 2 hours disinfecting high touch areas as it was apparent the house received minimal cleaning. We also experienced issues with the pool heat. We received conflicting information from the office and the responding technician. We have yet to get clarification if we will be reimbursed for the 2 days the heat was Not turned on. They claimed it wasn't heated because of the weather although the responding tech told and showed us it wasn't turned on. We did get service, albeit delayed for a broken toilet seat and burned out light bulbs.