Flooded bedroom, ants, general uncleanliness, non-responsive hosts
So many issues. First and most major being that we woke up to water in the bedroom after rain overnight. We had my daughter's pack and play on the ground so this was really annoying. We alerted vacasa and someone came to inspect and agreed that the apartment wasn't well cleaned. It unfortunately downpoured later that day and we had the same issues.
The flooding was the worst, but there were also ants in our space. The apartment in general just wasn't very clean. Beach towels rolled up for our use with mysterious barf life chunky stains on them. The listing said it had A.C. but it was not working at all. Fans were provided but there was no heads up prior to my arrival about things being broken.
Lastly, at first vacasa seemed responsive by coming to check out the flooding but then continually did not respond to my texts/emails about compensation for our disappointing stay. Would not book here again or use Vacasa in general in the future because of this.
Caitlyn S.
10/10 (非常に良い)
Maria M.
2024 年 6 月 21 日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Excellent location and beautiful property
Wonderful 2nd time staying at this location. Easy walk to the beach and great restaurants in ocean bay park. Biggest issue was not having anyone to text with questions. At other properties we have stayed we could contact the owners- Vacasa didn’t allow for this here. When the codes given to us didn’t unlock the bicycles we needed, it took a long time to get a hold of someone and the people who texted back gave generic answers and couldn’t help. They gave us the same code we had already received. So we never got unlock any bicycles to ride around fire island. Other than that it is a great house!
Maria M.
2024 年 6 月に 2 泊滞在
8/10 (良い)
Peter G.
2022 年 10 月 9 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Many items missing or not working
We stayed in Unit #2 for 11 nights in the 2nd half of September. We had a very nice time, really enjoyed spending time on the roof deck and hopefully will visit again. We stayed in Unit #1 for the last two summers so we're repeat custom
First let me say they provide shampoo, conditioner, bar soap, dish soap, dish sponge and paper towels plus there were 4 large beach towels.
With that said, there were many items missing or not working and we called the next morning asking for assistance. No one ever reached out to us in 11 days. We met the cleaning crew and they helped with certain missing items. Bring your own coffee filters, wine opener (their's is broken) and any and all spices. Normally there are a few spices left behind by the last guest but guessing all was tossed due to Covid.
Just because we come at the end of the summer season should not mean we have to put up with a variety of missing or malfunctioning items. 3 of the 4 living room windows did not work, ceiling fan not working (temps ranged from 80 to 47 degrees), It got so cold we tried to use what we thought was a mobile heater. No, it was a fan but we didn't know that back when it was so hot in the apt. One hand towel for 11 days and no bath mat. Also no dish drainer with tray. We used what looked like an album holder with a cake pan to catch the water. A variety of lesser issues were also told to the support team but no reply.
And to the couple in Unit #1 for 5-6 nights who woke us up every single night with their loud antics, chasing the dog around the apt, and getting locked out and calling the police to get them in, consider your neighbors and keep it down.
Peter G.
2022 年 9 月に 11 泊滞在
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10/10 (非常に良い)
LINDA D.
2022 年 9 月 3 日
Great little place
We loved the upper deck, outdoor shower, and central AC. Peaceful and quiet but close enough to Ocean Beach for nightlife and shops.
LINDA D.
10/10 (非常に良い)
Haley S.
2022 年 8 月 5 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Ocean bay park
Great location, closer to the bayside but the ocean is right down the block (3min walk).. easy access, gated and just as photos portrayed. The walls are thin between unit one and two so you would hear children, or anyone being loud in the morning if there is a concern for sleeping in.
Haley S.
2022 年 7 月に 4 泊滞在
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10/10 (非常に良い)
Catherine M.
2022 年 7 月 18 日
Perfect place to stay
We loved this space for us and our 2 young kids. Kitchen to cook meals, BBQ, awesome rooftop terrace and adorable decor. There are 3 units total and this one suited our needs. 2 blocks from the beach and less than a block from the ferry. 2 restaurants close by with cool beach vibes and kid friendly.
Catherine M.
2022 年 7 月に 3 泊滞在
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10/10 (非常に良い)
Lois G.
2022 年 7 月 12 日
Enjoyed My Stay
Very cute unit that accepts dogs. Enjoyed my stay!
Lois G.
10/10 (非常に良い)
Margaret D.
2021 年 9 月 10 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Beach Respite
We love this comfortable and clean property and we'll be back!
Margaret D.
2021 年 8 月に 2 泊滞在
10/10 (非常に良い)
Renee Y.
2021 年 8 月 22 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great stay
Beautiful stay ! Great location!!!
Renee Y.
2021 年 8 月に 2 泊滞在
6/10 (普通)
Emily L.
2021 年 7 月 30 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション
Dirty beds, no working TV’s
Beautiful location, house looked like it did when I booked online. Bed linens filthy, dirty dishes and tv didn’t work .
Emily L.
2021 年 7 月に 4 泊滞在
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8/10 (良い)
Lois G.
2021 年 6 月 20 日
Wish I was still there...
Lovely little cottage with all the necessary amenities. And, of course, steps from the beach...
Lois G.
10/10 (非常に良い)
Eileen G.
2021 年 6 月 14 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Nice
Wonderful
Eileen G.
2021 年 6 月に 6 泊滞在
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10/10 (非常に良い)
David M.
2020 年 10 月 12 日
Wonderful Fire Island Cottage
This was our first stay at this rental home on Ocean Bay Park. The location is perfect! Literally a 30 second walk from the ferry and The Schooner Inn and a 2 minute walk to the beach. The house itself was great. A little on the small side but that is to be expected at a Fire Island beach home. The place was very clean and everything was in working order. They really thought of everything when stocking this home. The kitchen had everything you would need, there was an abundance of both bath and beach towels, the a/c worked great, etc...The only thing I would say to a future renter is this place would not be ideal for more then 2 people. It’s very tight and could really only accommodate 2 people comfortably. We would definitely stay here again.
David M.
10/10 (非常に良い)
宿泊されたお客様
2020 年 10 月 4 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Perfect fit!
We had an amazing few days . The weather was a little slinky . But we explored and made the best of it. The apartment was a good size for our quick stay. It was clean and description advertised was accurate.
I really always judge Cleanliness by utensils And they were good. I preseason anyway but it was a pleasant surprise.
The mattress in sofa could use replacement. We took cot mattress and placed under so both boys could sleep on pull out. Really that was the only “bad” thing.
Their were Bikes available on property fixed So we could use it. Otherwise Rented bikes as the others available we pretty rough but we got 1 good one so that was a score!
We had an amazing time and had friends stop by to go out to dinner.
Definitely good for us 2 adults and 2 kids ( under 11)
Neighbors were nice. Almost don’t want to say to many nice things price will go up and no vacancy! Lol!
宿泊されたお客様
2020 年 9 月に 3 泊滞在
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10/10 (非常に良い)
Adrian O.
2020 年 10 月 2 日
Perfect for a weekend get away
The unit is perfect for 4 people and in walking distances to the beach and restaurants. It is very private and perfect for a quick get away. Beds were comfortable and the roof top deck was amazing.
Adrian O.
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10/10 (非常に良い)
Steven B.
2020 年 9 月 26 日
A charming little dwelling
As per my last visit, ...I enjoyed my stay at this lovely little abode.....thanks Vacasa.
Steven B.
8/10 (良い)
Roseann H.
2020 年 8 月 15 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
Family Vacation
Overall good..
emails I had sent before stay were never answered, with the fees that are charged, that shouldn’t be.
Also check out was listed as 11, then it was shown as 10. ?
Coffee maker not working..
Should have some lights by entrance gate, very dark and there is a little step down off walk.
Could be a little more generous with toilet paper, 2 rolls for 5 days not enough
I would book property again.
Roseann H.
2020 年 7 月に 5 泊滞在
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10/10 (非常に良い)
Christina M.
2020 年 8 月 9 日
Great Stay!
The unit was very clean, and the staff at Vacasa were very helpful with anything we needed. The house is close to everything, which was a perfect location for us. We stayed in the unit with 2 adults, 2 children and a dog and it still felt very spacious.
Christina M.
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8/10 (良い)
Shannon P.
2020 年 8 月 8 日
Lovely stay. Concerned about customer service help
Absolutely loved this little place. Nicely kept and decorated. Quiet location, quick walk to the beach. Everything we needed!
My only concern was with vacasa itself, not the place we stayed in. I had a simple question while I was booking weeks ago and then another single question about check out.... I tried to get in touch with someone, anyone by in site message, then text, then email, then phone call with the provided contact information and not once did anyone answer or get back to me with assistance. Fortunately I was able to figure these things out on my own but what if I hadn’t or it was close to an emergency? I know these are difficult times with possibly leaner than normal staffing but you have to have some customer service reps available. I really hope this will get better.
Regardless of this I was say again how lovely and clean the place was and how much we enjoyed our stay.
Shannon P.
10/10 (非常に良い)
Ariana W.
2020 年 7 月 27 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Reasonable place to stay
We rented the 2nd unit and the Overall cleanliness was perfect. Location of rental was perfect as it was close to town and the beach. Shower had great pressure and temperature. 2 HUGE Recommendations to be considered, AC unit in the bedroom and an actual door instead of a curtain for privacy. 3 out of the 4 bikes were not useable and for Fire Island this is a huge source of transportation that we were looking forward to utilizing. One bike the entire bike was rusted including the chain which rotted off. Another bike was chained up (which was also very rusted) and were given the wrong code in the email to unlock it and the other bike had a flat tire, brought it the bike shop and the tube needed to be replaced. Maybe cutting a deal with the bike shop that is steps away from the rental should be considered. We ended up paying to rent bikes which is not fair considering we were told there would be bikes for us to use.
3 minor recommendations, the screen door for The 2nd until should open the other way. It’s very hard to get everything past the door into that small area to then have to open it. The sink in the bathroom very slow and should be looked into. Should put some type of a table with chairs on the roof top as it looks in the picture. The couch is great but can’t really eat up there.
Again, overall great time but some of the key points that I mentioned should be addressed.
Ariana W.
2020 年 7 月に 3 泊滞在
8/10 (良い)
ashley n.
2020 年 7 月 21 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Great long weekend getaway
We had a group of 3 for July 4th weekend - one couple, myself, and our 2 dogs- at this property. It was clean, well decorated and the upper level deck was a great selling point, along with the outdoor shower. The only 2 issues were 1) our ability to contact Vacasa,the management company, locally. We were missing one fitted sheet In the correct size for one of the beds and were unable to turn the AC unit off on a chillier night. Although we called the 800 # to ask about these items, we never received a return call. 2) There are 4 bikes on property but one was a children’s bike, one had a rusted out lock so it couldn’t be accessed, and a third had An extremely large frame and a flat tire with a slow leak. We ended up renting bikes from the shop next door. I would stay again with a group of this size or consider the larger unit for future trips to Fire Island.
ashley n.
2020 年 7 月に 4 泊滞在
10/10 (非常に良い)
Margaret D.
2019 年 9 月 19 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Lovely Place
Great location, centrally located and less than a block from the ferry. It was a clean bright property. It had two new televisions with cable. I was there with my little boys and we had a lovely time!
Margaret D.
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10/10 (非常に良い)
Marcy C.
2019 年 9 月 18 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
I'll do it next year,as well.
Great place. Perfectly near all. So clean. I'm truly sold. Maybe mattress could have been more comfortable, but that is preference. Isnt it. Highly a picky person and loved it.
Marcy C.
2019 年 9 月に 2 泊滞在
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10/10 (非常に良い)
kristine H.
2019 年 8 月 17 日
Perfect Beach Vacation
This unit was perfect:) excellent Family vacation! Only suggestion would be to add an outdoor shower. Thank you! We will be back:)