2/10 (非常に不満)
Sierra B.
2019 年 11 月 11 日
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Worst experience of my life
Initially I was given the wrong key code, and couldn’t get into the property. After entering the property I noticed there was a sign on the washer that stated out of order. One of the main reasons I booked the property was to be close to campus and have a way to wash my laundry. The internet was very spotty also.
Unfortunately these were not the only issues I had to deal with. The first night of staying in the property at around 1:30 AM someone was beating on my bedroom window. After the beating stopped I checked to ensure the window was locked. This is when I found out the window lock was broken. I reached out to the owner AGAIN and was initially told that the weather must have effected the windows locking capabilities. I explained that the window lock itself was broken and had nothing to do with the weather.
At this point due to the numerous issues with the property and not feeling safe (what a coincidence that the only window being beat on in the property is the only one with the broke lock?!) I vacated the property and asked for a refund.
Mind you home away was also paid a fee upon me booking the property to guarantee my safety. After a four day battle with the property owner and home away I had to re-book another place to stay and was not refunded any of my initial rate on-top of the owner refusing to check me out early so I could at least get some of my money back. I was basically informed that at the end of the day my refund was at the discrepancy of the property owner and he refused to refund me unless the property was re-booked.
The property couldn’t be re-booked because again the owner refused to mark me as being “checked out early”. I called Home Away for assistance and was told again the early check out was at the discretion of the property owner and that had to be completed by the property owner.
So essentially there was no way I was getting my money back even though I only stayed one night out of 14 days booked. The property was not safe, horrible internet service and was not as described. Couple this with the lack of service from Home Away (as a guest you really have no protection at all) and this was the worst experience of my life.
Sierra B.
2019 年 10 月に 12 泊滞在
