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2/10 (非常に不満)
Lee A.
2021 年 7 月 21 日
Sorely Disappointed
I didn't love anything about surfside resort. I reserved and paid for a 3 bedroom for my family of 7. After driving 8 hours, Heather from surfside resort called me 2 hours upon my arrival and told me they only have a 2 bedroom for me. The manager would not speak to me or call me back. Because of this I was seperated from my family and had to pay extra money to find somewhere else to stay. The room that was reserved for me (L8/L8A) had a musty smell and with roaches. The front desk had to call pest control to treat my rooms. This left dead roaches everywhere and an overwhelming pesticide smell. The overall facility is old, outdated and had a musty smell, the hallway carpet is dingy and stained. What a disappointment!! I will never stay here again.