We have stayed in many VRBOs throughout the years. This was the first time we were truly disappointed. Some of the issues with our stay included:
1. Photos did not depict the actual rental (many more furnishings/decor/extras in the listing that were not there when we stayed)
2. Rental company was nearly IMPOSSIBLE to reach during our stay, which was a real issue! We had some concerns, and the inability to get someone on the phone in a timely fashion to ask a question or voice a concern was , was just not acceptable.
3. Lack of towels was crazy...every guest got one, ONE, bath towel for their stay. And then every bathroom had to share a hand towel. Gross. Hotel rooms provide more than this rental did with linens.
4. Kitchen had just the bare bones, nothing more. Not even one dish towel in the kitchen.
5. Many burned out lightbulbs throughout the home.
6. We inquired about the spa temp prior to booking the home. Emailed back and forth with someone at the rental company. They guaranteed us that we could get the spa up to 101 degrees. That was a lie. The spa will only heat to the temp of the pool, which they did not turn up very high, after paying for pool/spa heat. I've never stayed at a home where the "hot tub" (spa) didn't get hotter than the pool water.
We had high hopes for the luxury that is depicted in the pictures for this rental, but were unfortunately left very disappointed upon arrival and throughout our stay.