ガストンゲッタウェイ湖でリラックス（2つの独立したリビングスペース、9人が眠る）

We’re so glad y’all had a wonderful time despite the rain! Please come back any time!!!

We regret that the renter’s experience at our lake house was anything other than stellar. However, no issues were brought to our attention during their stay making us unaware of any problems and completely unable to address their concerns. We have only had 5 star reviews on our lake house until now which is disappointing considering the negative review didn’t come until after damages were reported to VRBO (which included multiple documented photos of the damages). Our family was supposed to come to the house over the Memorial Day week, but being 8 months pregnant we decided not to travel hence the availability. We opened the dates up roughly ten days before the weekend. The lake house stays rented all summer long with multiple return renters. We were very accommodating to the renters including allowing an early check in and late check out per the renter’s request. During the correspondence they mentioned nothing about any issues they had with the house despite asking them to let us know if anything was needed. The renters left the night before their check out and messaged me stating that bad weather the next day was the reason for their early departure….not anything to do with the house. If there were problems reported we would have made every effort to remedy the situation. The “negative review” the renters stated that we left included 5 stars for observance of house rules, 5 stars for the overall stay, and 3 stars for cleanliness (due to the damages). I do not consider an overall review of 4.33 out of 5 stars a negative review. If there were any problems with the house, letting us know during their stay would have allowed us to rectify them. Again, we regret any negative experience that was had at the lake. We make every effort to accommodate renters in any way we can.