ラスコンチャスカサアルコスデルマールの美しいオーシャンビューハウス

Hello Sam, Hope this email finds you well, thank you for the good feed back. Best Regards, Edgar Arias Casago

Hello Maria, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best regards

Good morning, Thank you for your feedback, and we’re truly sorry to hear that the property didn’t meet your expectations. We always aim to provide a comfortable and enjoyable experience for our guests. Please know that we provide an emergency contact number at check-in specifically so we can assist right away with any issues that may come up. Had we known something wasn’t working properly, we would have been happy to address it promptly during your stay. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future. Warm regards, Alonso Ochoa Beach Homes Manager

Good morning, We’re very sorry to hear about the issue with the freezer and apologize for the inconvenience. During the check-in process, we provide an emergency contact number so guests can report any problems—we’re always happy to help as quickly as possible. I’ve already scheduled a maintenance check to make sure this is fixed before the next guests arrive. Thank you for bringing it to our attention, and we truly appreciate your understanding. Warm regards, Alonso Ochoa Beach Homes Manager

Hello Samantha, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team

Hello Kelly, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come. Best regards

Good afternoon Todd, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I did notice that you rated it 3 stars. Thank you for your comments. I am interested in hearing your comments so that we can improve our service and make your next vacation even better, we are taking your comments into account we value your feedback and will look to improve in any way we can, I do apologize for the inconvenience you had with the water pressure we have worked on this for future reservations, we are going to work on the lockbox installation, the cameras are for security purposes, we want our guests the best experience on their stay and not to have any issues in there stay. Please feel free to contact me in case if you would like me to assist you with any future needs; I will be more than glad to help you! Have a great day, Best Regards

Good afternoon Dayanara, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I did notice that you rated low stars. Thank you for your comments. I am interested in hearing your comments so that we can improve our service and make your next vacation even better, we are taking your comments into account we value your feedback and will look to improve in any way we can, I do apologize for the inconvenience you had with the daily services I will talk to the maid to put more attention to small details, and we are working with the owner to do updates to the house we already start with the updates. Please feel free to contact me in case if you would like me to assist you with any future needs; I will be more than glad to help you! Have a great weekend, Best Regards Edgar Arias Beach Homes Manager

Hello Jamie, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team

Hello Miguel, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I did notice that your rating was 1 star. I am interested in hearing your comments so that we can improve and make your next vacation even better, we are taking your comments into account we value your feedback and will look to improve in any way we can, I do apologize for all the inconvenience that you went through during your stay, we do have maintenance available to help fix any issues you may find when checking in to the house, that is the reason we provide the contact information for the office and a number for any emergencies. Regarding the water issues, there is a water scarcity in Rocky Point, more so in areas a little further from town, since the houses are provided water through the city pipes if there is less water than normal flowing into the Las Conchas area the cisterns have a difficult time remaining full or being filled up, and that negatively affects water pressure. We apologize for the shower head that was missing, maintenance was working on it, but he could not find a replacement until the day of your check-in when it was installed. We will inspect and attempt to fix all the maintenance issues mentioned, regarding WIFI unfortunately in Mexico there is occasionally complete drop-in service due to the infrastructure. Regarding the garage, since the owner’s belonging are stored there, we apologize for the inconvenience and ask that if you have any further comments do not hesitate to contact us again. Thank you and have a blessed day, and as I mentioned we like to assist our guests the best we can since we see you all as part of Casago family. Thank you again for your response to our survey we hope to see you again and that you give us the opportunity to serve you as you deserve. Please feel free to contact me in case you would like me to assist you with any future needs; I will be more than glad to help you! Best Regards,

Hi Julia, Thank you for your review. Glad to hear that even with these inconveniences you still had an amazing time at our Casa Arcos del Mar. I will forward your review to our Beach Home manager, so he may attend to the issues reported on your behalf. Hope to see you back with us soon! My best regards, Ernesto Rubio

Hello Susan Hoping you are doing very well, I send you my best regards. I would like to start by thanking you for doing this review and for your comments. We strive to provide the best service possible and the only way to do that is to receive feedback from our guests and in this way identify their wants and needs. We love to hear that our guests have had a great time with us as we now consider you part of our family, I do apologize if the inconvenience with the cleaning supplies and for the check-in process Please do not hesitate to contact us in case you would like us to assist you with any future needs, we would be more than happy to help you! Thank you again and have a great weekend, Gabriel Martinez Homes Manager

Hello Raymond, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes
Casago Team

Hello Yessenia, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team

Hi Brigid. Hope all is well. Thanks for the information in the review. I will share this comment to the manager so he can check the water pressure and the refrigerator. Thanks Regards Casago Reservations

Hi Samuel, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team

Hello Martin. Thank you so much for taking a moment of your day to leave a review. Its great to great to hear you had an overall great time, we are very sorry for the inconveniences you had to go through, i have forward all your comments to the corresponding department to work on this details. We would love yo have you back soon. Best regards, Casago Reservations

Hello Shane, Thank you for taking a time of your day to leave a review. Its great to hear you had a wonderful time and that you enjoyed your vacation with us. Regarding your Cons comment i will pass those forward to the corresponding department to work on them ASAP, thank you for letting us know, surveys are always a great tool to help us improve our service and as a company. We would love to have you back soon. Regards,