CASA DIEGOは素晴らしいです！ 最近改装された4階建てのホーム、コスタディアマンテ

Hello Erika, Thank you so much for your kind words! We're thrilled to hear Casa Diego had everything you needed for a great family vacation. We'd love to welcome you back anytime for another memorable stay! Best regards,

Thank you so much for your kind words! We're thrilled to hear that you enjoyed the home, especially its location, cleanliness, and comfort. It's great to know the extra towels came in handy and that the A/C kept you cool during the summer heat. We’re also happy you felt safe and at ease in the gated community, your comfort is our top priority. We hope to welcome you back for another relaxing stay soon! Warm regards,

Hello Kimberly, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We’re here for you anytime. Best regard

Hello Shereena, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team

Hi Rayney, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes Casago Team

Hola Sonya, Thank you for taking a time of your day to leave us a review, its great to hear you had an overall great stay, Thanks for sharing your rating with us and the community. it's much appreciated! We’re here for you anytime.

Hello Michael, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Best regards

Hello Corrina , Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We’re here for you anytime.
 Best regards

Hello Sylvie, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. We Look forward to seeing you again soon. Best Wishes

Hola Francisco, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We’re here for you anytime.Best regards

Hello Kimberly, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team

Hello Melissa, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come. Best regards

Hello Kendra, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team

Hello Jennifer, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come. Best regards

Hello Josie, Were so happy to hear you had a great experience at Casa Diego, your review made our day !! our whole team works very hard to keep our guess happy, but we can only do it thanks to amazing guests like you.
Thank again, and we hope to see you again soon. Best regards

Hello Armando, Thank you for your feedback. We're sorry to hear that the live TV reception didn’t meet expectations, especially since the listing mentioned cable availability. We’ll review the listing to ensure everything is accurately described and check on the issue with the TV setup. We appreciate you bringing this to our attention and hope to have the opportunity to provide a smoother experience on your next stay!

Thank you for your kind words! We’re so happy to hear that you loved the house and that the property management process worked well for you. It’s great to know that Costa Diamante continues to be a favorite destination for you. We’re sorry to hear about the loud spring break party near the HOA property. We understand how disruptive that can be, and while it’s out of our control, we’ll certainly take note of your experience to see if there are any additional measures we can consider to improve the guest experience in similar situations. We truly appreciate your feedback and are glad to hear it didn’t take away from your overall stay. We hope to welcome you back soon for another wonderful visit!

Good afternoon Ruth, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I did notice that you rated low stars. Thank you for your comments. I am interested in hearing your comments so that we can improve our service and make your next vacation even better, we are taking your comments into account we value your feedback and will look to improve in any way we can, I do apologize for the inconvenience, that you had with the electricity for future references we have maintenance if you call to our office we can send maintenance, I do apologize with the inconvenience you had with the guards I will let the HOA know about your situation and we do fumigation one's a month I will check this issue. Please feel free to contact me in case if you would like me to assist you with any future needs; I will be more than glad to help you! Have a great weekend, Best Regards Edgar Arias Beach Homes Manager

Hi! Lupita, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Thank you for your recent stay.

Dear Tomas I hope you are doing well. Thank you very much for taking the time to complete this survey, we are open to any suggestions that help us improve our service to you and our guests. I appreciate your opinion, your comments are very useful to take the necessary actions and improve our service in your future visits I taking all of your comments into consideration to do a better service to our guest On behalf of the management, and all Casago staff, we are at your service to solve any problem so that your next visit will be more pleasant. Thank you very much and Looking forward to seeing you back soon. Best regards Gabriel Martinez Beach Homes Manager homesmanager@casago.com Benito Juarez Av. Lopez portillo, Jose Lopez Portillo 83552 Puerto Peñasco, Sonora, Mexico MX: 52 (638) 383-1545 US: (480) 282-8608 Web: Casago.com

Hello Jason, Hoping you are doing very well, I send you my best regards. I would like to start by thanking you for responding to our survey. We strive to provide the best service possible and the only way to do that is to receive feedback from our guests and in this way identify their wants and needs. I thank you for the great rating you have given us. We love to hear that our guests have had a great time with us as we now consider you part of our family, I do apologize for the inconvenience you had with the check-in process we will add the address where our guests have to check in. Please do not hesitate to contact us in case you would like us to assist you with any future needs, we would be more than happy to help you! Thank you again and have a great day, Edgar Arias Beach Homes Manager

Good afternoon James, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I did notice that you rated your stay as 3 stars. Thank you again for your time in taking the survey. I am interested in hearing your comments and suggestions so that we can improve our service and make your next vacation even better, We are taking your comments into account we value your feedback and will look to improve in any way we can, I do apologize for the inconvenience you had with the water The problem was the water pump we had to change the water pump for a new one The future guests will not have the same experience, I like to hear that you had a good experience at the other house. we will do our best so as not to have guests experience any similar issues during their stay. Please feel free to contact me in case if you would like me to assist you with any future needs, I will be more than glad to help you! Have a great day,