斜面の隣に位置する3階建てのシュガーマウンテンタウンハウス（オープンフロアプランとバルコニー付き）

Thank you, Aaron, for your feedback! We are happy you enjoyed this home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Thank you for your feedback following your stay, Mary. We are so glad to hear you had a great time! We sincerely apologize for the burnt-out lightbulbs in the lamps and for any inconvenience this caused. We have passed your comments along to be addressed by our local manager, who will ensure the bulbs are replaced. We look forward to your next stay!

Robyn, thank you for taking the time to share your feedback. We apologize for any delays in response on our end. We are actively adding to our team so that we can quickly address guest concerns. We hope to host you again very soon.

Thank you for taking the time to leave a review, Katie. We apologize that we dropped the ball, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to work with housekeeping and maintenance to ensure all areas of concern are properly addressed. We apologize for the inconvenience and hope we have the chance to impress you in the future.

We are sorry to read you did not have a better stay, Nikhil. Our maintenance team has been scheduled to do a full property audit of the home which will address most issues you have brought to our attention. The fireplaces in the complex were deemed unsafe by an HOA inspection, and we do apologize for any disappointment this caused and hope the compensation offered helped a bit. We have verified all of the showers have shower heads. Thank you!

We appreciate that you took the time to share your feedback, Katherine. We are working with the local staff to update photos and they should be processed soon. We will also ensure that the window and air conditioning are secure and troubleshoot the noise. We would love to host you again soon.

Hello Tara, we're delighted to hear that you enjoyed your stay overall at Snowlake D-25! We appreciate you taking the time to provide your feedback. Please note that the listing states that the fireplace is currently inoperable. Upon reviewing the listing photos, the only image containing the fireplace is one that shows the enire living room. We do our best to provide to guests a clear representation of the entire home within our listings so that they can make the best choice for their stay. We sincerely apologize for any confusion or disappointment this may have caused. We hope to have the chance to host you for a future stay and truly impress you!

Thank you for telling us about your stay, Suzette. We take guest feedback seriously and dispatched a maintenance team to investigate your concerns. We were able to verify all heaters in the home were putting out warm air and apologize if you were still uncomfortable. The dead light bulbs have been replaced. This is the first we have heard of any of our guests falling down the stairs and are sorry to see this was a problem during your stay; all the stairs in the complex are built the same and are to code. The loose kitchen outlet has been resecured. Housekeeping has taken extra care to clean the interior of the dishwasher. All of the shower heads are working correctly though one has a minor leak that we will work on as well as replacing the mechanics of the toilet so it will stop running. We do wish you had contacted us during your stay about these issues so we could have addressed them for you and improved your experience. Please do not hesitate to reach out. Thank you!