This was our 9th time staying at Honua Kai and it is with regret to say our unit did not live up the reasons we continue to return to Honua Kai every year, some years multiple times a year. This unit had multiple appliances that were damaged, beds extremely soft/used, carpet loose and very worn, etc. Appliances had drawers not working, drains having clogging issues, fridge and freezer compartments that were falling off and/or very difficult to open. The biggest issue of all was the amount of cockroaches that were in the unit. The kitchen was infested with cockroaches from day one. When reaching out to the property manager we were told that this is normal as this is a tropical climate. This is the first time we have had a bug problem of any kind at Honua Kai and although I understand it is a tropical climate, you should not have to live with cockroaches. It took a few days for the property manager to send someone up to spray for the bugs which did help, but did not solve the problem. We have spent hundreds of thousands of dollars at Honua Kai and the up keep of the property has continued to decline. For what you pay to stay at Honua Kai I expect and demand much better. I will debate staying at Honua Kai going forward which is very unfortunate as this has been a great vacation spot for my family in the past but my confidence has been lost that this will continue to be an enjoyable place to vacation.
