Wi-Fi付きの家、ブーン/バナーエルクの近くにあるスキー、レストランなどのホットタブ

Thank you for leaving a review for August Place. We are thrilled you enjoyed your stay so much! Please hurry back.

Thank you, Kenzie, for taking the time to leave us a review. We appreciate your feedback so that we can work hard to improve everyone's future stay. We are glad that you enjoyed your time at the cabin, and we look forward to having you stay with us again.

We are so glad you enjoyed your stay! Thanks for the wonderful feedback and we hope to host you again soon.

Thank you for choosing to stay at August Place again and for sharing your experience. This is a beautiful cabin with an excellent location. We have taken action to remedy the issues you experienced. We have ordered carpet cleaning for all of the carpeted areas of this home. We have also had the propane tank refilled that supplies the gas fireplace that you could not use during your stay. We have also shared your comments about lint on the floor with housekeeping. We want others to come back again and again to August place and to have their expectations met each and every time. Thank you again for sharing this information so we can provide the best stay possible for future guests.

We want every renter to have an amazing stay with us. We are family owned and operated and a great deal of our renters are repeat visitors at our cabins. My assistant spoke to you a few days after you returned home from your stay. We did not get a call from you nor Home Away during your visit. We would definitely have moved you to another property if you were dissatisfied with the accommodations or sent emergency maintenance to take care of any findings. According to my assistant you said you did not receive a map to the home nor our contact information. We have looked at the correspondence with you on Home Away and it shows that the attachments were sent at the time of your reservation just as we send to all of our renters. You did tell my assistant that you did get the lockbox code by email but no other information. I hope you understand that we had no idea that you did not get the information you needed. We carry an emergency phone with us 24/7 so that renters can contact us after hours. We have printed out the evidence of the above mentioned and are mailing it to you along with a reimbursement to show our good business manners. I do encourage future renters to see other reviews of very satisfied renters. We also have a service walk through each cabin on the day of every arrival to hopefully prevent any negative findings by renters. We do appreciate you sharing your experience so that we can make any improvements needed.

Thank you for sharing the review of your stay with us. We value each and every feedback post received, both good and bad. We have someone on call 24/7 to respond to any issues or needs in a prompt manner, and we know how important it is for all amenities to be in working order. We will be investigating the work order mentioned in this review to find out what happened with any delayed response or failure to satisfy the renter. Due to the unusually warm winter season the ac units had been left for the comfort of renters. It is never our intention to disturb any renter during their vacation but only offered to remove the ac units during this particular stay due to the sudden drop in the temperatures. The carpets have been cleaned and a dehumidifier has been put into place to help remedy any future issues with any musty smells. We are a family owned and operated business that came to this area as vacationers ourselves. We have a tremendous repeat renter business and we strive to provide as perfect a stay as possible for each and every renter.

Thank you so much for the positive feedback as well as the helpful input about issues you experienced during your stay. We have addressed each and every concern so hopefully future renters will have the most pleasant experience possible and will want to return to this home again. Thank you again and we do hope you will give us another chance to offer you an incredible vacation destination.