静かなグリーンレイクリトリート、アクションまで徒歩圏内

We have revised our towel policy going forward but we offer this explanation: 1) The VRBO listing spells out in detail everything that is and isn’t available. 2) I pride myself on being available by phone, text and email for any and all questions. 3) This guest did have towels provided before their arrival so the only inconvenience was the asking and answering of the question. We only have hours to thoroughly clean and disinfect the home between rentals. Previous guests ruined it for others as towels were missing or used to wash cars leaving us at times scrambling to replace towels for next guest. We have accepted the fact that such losses will be incurred as a result of renting.

This renter left the home in the poorest condition in all my 8+ years of renting. And note in renter's feedback he stated home was neat and well equipped. Since I only have a 4 hour window to clean for next renter, late checkout creates a problem. Especially when I have cleaning people there waiting to clean. They have to be paid for their time and rushing for the next tenant. By the way the charge was $50.00. Rules were such things as: Put the key back in the lockbox. Don't overload the washer Try to give the flowers a little water. Close the windows on the front porch if rain is possible. Recycle, Two separate containers and bags provided. Take nice fabric table cloth off when dining and use the vinyl one underneath when dining. Use throw on couch to protect it from morning sun. If these are restrictive, it's much less restrictive than the vacation rentals I have stayed in. This is the only negative review (One less than 5 stars) we have ever had. Possibly it's the $50.00 late checkout fee renter is trying to justify?