4/10 (不満)
Andrea C.
2024年3月2日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション
Unit Poorly Maintained
First the good, lovely location with great views and the complex exterior is nicely maintained with good pools.
This unit is not up to area standards, it needs maintenance and the updates are not recent. We had to re-wash all the dishes on arrival, kitchen cabinets are coming off hinges, lanai railing is broken, window in master bedroom needs repair and is boarded up, bathrooms are musty and air conditioning units are old and noisy.
But worst of all after following all check-out instructions perfectly and leaving the place clean we got an email from My Perfect Stays, the property management company for this unit, telling us we would be charged a significant penalty for violation of the non-smoking policy. As two lifelong non-smokers with a child this was not only impossible but insulting. The issue has been resolved after some emails and phone calls but it left a very bad impression.
Andrea C.
2024 年 2 月に 11 泊滞在
