美しい＆豪華なシーサイドホーム

Thanks for being great guests and pleased that you had a wonderful stay.

Thank you very much for your review & kind words but would just like to take the opportunity to respond to a couple of your niggles. The blinds are in fact newly fitted black out blinds, but of course some light will come in around the edges, as is the nature of blinds. We can assure you that the property has a two person 5 hour changeover clean after every guest leaves. We are pet friendly and obviously make every effort to ensure clear of all dust and hairs etc, but the nature of solid oak wooden floors is that the odd hair will blow under appliances etc and then blow back when doors and windows are opened and closed. The en-suite bathroom that you have refered to is in fact a wet room and it is intended to get wet and obviously some spray from the shower will come under the shower curtain, but nothing at all to worry about. Lasty regards the garden, as explained to you in my my email when you raised the issue, the grass has now been removed and we have lovely new artificial grass which is cleaned after every visit. please you received your house keys etc back, we posted them first class as soon as you mentioned having left them and pleeased that you had a safe journey home. Just a personal note, Ventnor has just been voted in the top 20 best & prettiest places to stay by a major nationwide poll with 150 resorts considered, we are always more than happy to offer recomendations of places to visit, dine & drink to fully experience all that the picturesque town has to offer.

I am very pleased that you had a great holiday and enjoyed the home and the location, which you certainly seemed to going by the conversations that we had. I can only apologise about the wallpaper peeling and faulty armchair. This is the first time that they have been brought to our attention and have been dealt with as soon as we were made aware. Regarding the mattress, they were brand new at the start of the season and would like to assure you that any marks are thoroughly cleaned and in addition have mattress protectors. You did mention a hot tub upon your arrival and I pointed out that the property has never been let with a hot tub nor ever advertised with one, but did offer you details of a local company that provided hot tub hire should you wish to have one for your stay. I can only assume that my property was confused with another property at point of booking and I am sure that the booking agent can confirm the same. We have never had a need for ceiling fans but I do appreciate that this August experienced heatwave conditions and hotter than past summers. I would add that we have only ever received 5 star reviews from our various booking sites so your points have certainly been taken on board and any areas that need to be addressed will be and feedback is always appreciated.

Sorry that the house didn't meet your own expectations. Not wanting to take anything away from your opinions but think its only fair to I respond to your issues raised. As mentioned when you phoned me, I personally inspect the property on changeover and neither I nor the cleaning team have ever smelt a dog smell, on contrary the guests reviews in this respect are always very positive. I would also add that the mark you mention in the shower is actually discoloration of limescale in the corner of the tray, difficult to remove but 100% clean. The annexe property is actually a totally separate property, separate entrance and pathway and a lady was staying there during your stay. When you rang to say you could hear talking i investigated and transpires was her radio playing, she apologized profusely and ensured didn't use it again. When turned up with bubbly and flowers for any inconvenience you felt this caused you you responded by saying it was no problem and I really didn't need to go to any trouble as all was good now. So what I'm trying to say is that it is a family home that we strive to give the guests the best experience possible and encourage feedback during your stay to give us an opportunity to remedy if that is at all possible. The reviews across the various booking platforms are first class and we will continue to always do our best.

Thank you for your kind words Ian and was a pleasure to have such great guests :-)

Thank you for your kind words and it was a pleasure having you as guests.

We are really pleased that you enjoyed your stay and the home. Hopefully the television did not cause a problem as it was just a case of the wrong source on remote selected. Hopefully you will visit again and for reference any issues at all just notify the house manager at the details provided and they usually attend and resolve any issues within the hour. Thanks once again for your custom.

Glad you had a great stay and look forward to seeing you again.

Thanks for your feedback and always appreciated. I would just like to mention that all matresses are of a high quality memory foam and are all less than 12 months old. Obviously it is hard to gauge firmness etc for individual needs due to the nature of the business. Pleased that you enjoyed the house and the area and had a great holiday with the family. Regards Steve

Thank you for your kind words, was a pleasure to have you.

Thank you for your kind words and very pleased that you enjoyed your stay with us. Regards Steve