2/10 (非常に不満)
Amanda N.
2023年3月27日
良かった点 : ロケーション
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
No checkin info given
After 6 hrs of driving with 3 kids we were excited to arrive at June! However, we were ghosted by our Vrbo contact person. My 2 emails ignored asking for checkin info. Address on listing was incorrect. Couldn’t find our building, 114 knoll does not exist. Even despite my emails to our contact person, Connie, asking for assistance, there was no response. No email/no contact regarding our checkin. NOTHING! 18 degrees out, an upset spouse, 3 Whiney kids who are tired and hungry and cold, and we have no key, no condo, no contact with anyone from our Vrbo! (Of course our payment was processed and our credit card charged)
I looked back at the reviews of our unit and noticed some people mentioned rainbow ridge realty. We googled that business and found the address in town. and sure enough there was our key, correct unit address, and checkin instructions. Would have loved to have known that information!
This was the worst 2 hr start to our vacation! I STILL have not heard from ANYONE from our Vrbo!
We’ve stayed at numerous vrbos all over the country and have never had the experience we’ve had with this listing! You have lost our business and we are disappointed in your lack of customer service! Bookers beware!
Amanda N.
2023 年 3 月に 4 泊滞在
