The house was not maintained. I called Boris to let him know that the dishes/kitchen were dirty, the towels were still in the dryer, the backyard had beer cans, garbage, beer bottle caps in the yard, and the railing was broke on the inside stairs. He asked me to send him an email. I included the fact that we only had one wash cloth and asked them to bring us more wash clothes. He credited the cleaning fee but never responded to my email.
As the week went on, we discovered the back door was broken, the furnace air filter was dirty, the yard overgrown and unkept, the outside garbage cans were full, the kitchen towel in the cabinet was extremely dirty, was supposed to have a 2 car garage but there was a boat in half of it, fire alarm was hanging down in hallway, front outside railing loose, etc.