First, the good parts: the property is great. Even though we had a rainy weekend which limited how much we could use the lake, the property is comfortable. Importantly for groups, it has several distinct spaces to relax and be apart or together as needed. We would do our own thing during the day (play games, swim, visit the state park, etc.) and come together at meals later.
Unfortunately, the good parts were profoundly outweighed by the fact that the property is managed by Vacasa. The check-in email they sent contained details but did not contain a check-in code; the spot where there would have been a code was blank. This meant we had no way to get into the house in the pouring rain on Friday afternoon.
When I called the number they listed on their VRBO reservation and left a message, no one answered. When I left a message through VRBO, no one replied.
Vacasa also publishes a completely separate portal apart from VRBO, making it confusing about which one to use (why list on VRBO if you can't answer guests there?). When I messaged on the Vacasa portal, I also received no response until days later, after the trip had completed. I was able to get the check-in code after four attempts, only by calling in to Vacasa's general phone line and navigating to speak with an agent. Not exactly the experience you want as a guest.
Overall, they were nonresponsive via both VRBO messaging and the listed phone number.
Second, the property was inadequately stocked with basic cleaning supplies. For example, there was one dishwasher pod for seven people over three days. I'm not sure if Vacasa understands how humans work, but that's about eight meals, each of which generate dishes. That's way more than one load of dishes. Moreover, they ask you to run the dishwasher before you leave, which means that you would have to use the dishwasher pod on that.
When I wrote in to ask Vacasa about that, they didn't respond. When I called them they said they would "look into it" but also haven't responded as of this review.
Overall, I'd be glad to stay at the property again, but this experience has made me very leery of Vacasa.