アンコールクラブ、リユニオン、ラグジュアリー10ベッド/ 10バスバケーションホームのEC121

the communication record was for after two days your check in, and the PM showed you only get to them the day before last check out day, their system monitoring showed the pool temperature was all the time at 89F90F, we do agreed to issue your refund if your claim is true, but after your group check out, the house was left whole mess and damage, broken chairs, pool tabe cue, trash in rooms on tables, those photos speak it self, the damage caused id more then we can claimed, we never see a guest group can be a such care less and disrespect;

Hello Teresa, Let me apologize for the inconvenience during your group stay, but in order to get clear of the what was happened, Let me just listed few factors here: 1. Your group check in four days later, reported to PM the Bed is broken; and that is the only issue you reported, here is your own Statement :"My daughter sat on edge of bed and box spring and mattress fell to floor" 2. as I advised please send us some photos; you kept saying : "there is not a way to send you pictures yet you keep insisting there is"; 3. you stated that, "the PM technician said this bed was repaired many times"; here is our PM email confirmed : "There were no reports that the bed was broken before this arrival. The client reported this 4 days into her arrival in" and as the owner, I know the house was fresh design and furnished three years ago, not have PM reported repair on this bed, and charges for the repairs; 4. no need to discuses other complaints here, I wish we can have a better communications, and you have a better experiences for next vacation trips and stay, Thank you very much for the Feedback, we and our PM will try our best to prevent from the similar issue in the further; Best Regards!